Medical Virtual Assistant

Position Title: Medical Virtual Assistant

Work Set Up: Onsite

Schedule: 10:00 PM to 7:00 AM PH Time

Job Location: Clark Outsourcing - Building 35 Philexcel Business Park, Clark Pampanga

Quick Rundown:

We are seeking a highly organized and detail-oriented Medical Virtual Assistant to support our medical practice with scheduling, patient communication, insurance verification, and EMR maintenance. The ideal candidate has strong customer service skills, solid knowledge of medical terminology and insurance processes, and the ability to manage clinical documentation while maintaining strict HIPAA compliance.

What You’ll Do:

Scheduling & Patient Coordination

• Fill open appointment slots and assist with scheduling new patients

• Ensure patients are scheduled appropriately based on conditions treated and practice specialty

• Communicate with patients via phone, text, and written messages with professionalism and empathy

• Offer cash pricing when the practice is out-of-network

• Understand and process payments using HSA and FSA cards

Insurance & Eligibility

• Collect insurance information and determine in-network vs. out-of-network status

• Verify patient eligibility and benefits

• Demonstrate a strong understanding of:

  • Medicare

  • Medicare Advantage

  • Medicaid

  • Government payors (TriCare, ChampVA)

  • Commercial insurance payors

Clinical & EMR Support

• Prepare charts prior to patient visits

• Ensure all labs and imaging results are received, merged, and properly documented

• Follow up on records requested during previous visits

• Delete duplicate medications and clean up problem lists

• Perform ongoing EMR maintenance, including:

  • Lab reconciliation

  • Managing fax inbox/outbox and failed faxes

  • Managing failed prescriptions and NDC reconciliation (nursing or pharmacy background preferred)

Documentation & Compliance

• Manage medical documents within eClinicalWorks (PDF, TIFF formats)

• Maintain HIPAA compliance when sending and receiving medical records

• Assist with documentation management and organization

Specialty Support

• Assist with prior authorizations (PA) and patient assistance programs for specialty medications (e.g., Tandem)

• Communicate with patients to ensure they receive prescribed medications

• Assist with handling denial letters and appeals (as assigned)

What We’re Looking For:

• Previous experience as a Medical Virtual Assistant, Medical Office Assistant, or similar role

• Experience with EMR systems (eClinicalWorks preferred)

• Nursing or pharmacy background (a plus for prescription reconciliation tasks)

• Experience with prior authorizations and specialty medications

• Excellent telephone presence with strong texting, writing, and customer service skills

• Solid understanding of medical insurance processes and terminology

• Familiarity with medical conditions and terminology

• Knowledge of HIPAA compliance standards

• Ability to learn and use:

• eClinicalWorks (ECW)

• FormDr