Team Manager (US Sales)

Position Title: Team Manager (US Sales)

Work Set Up: On-Site

Schedule: 9:00 PM to 6:00 AM PH Time

Job Location: Clark Outsourcing - Building 35 Philexcel Business Park, Clark Pampanga

Quick Rundown:

We are seeking an experienced Team Manager (US Sales) with 4+ years in lead gen or appointment setting, strong leadership skills, and expertise in CRM platforms (Zendesk, Salesforce, Zoho, Airtable, Monday.com) and diallers (Zoho CRM dialer, APN). You will oversee daily operations, coach the team, track KPIs, and ensure delivery of high-quality, sales-ready leads.

What You'll Do:

• Lead, mentor, and manage a team of lead generation specialists to consistently meet KPIs and monthly targets

• Oversee daily outbound campaigns using Zoho CRM dialer and APN systems

• Ensure accurate CRM data entry and management across Zendesk, Salesforce, Zoho, Airtable, Monday.com

• Develop and refine call scripts, lead qualification processes, and workflows for higher conversion rates

• Conduct regular performance reviews, deliver actionable coaching, and implement targeted training programs

• Analyze performance data, prepare weekly/monthly reports in MS Excel, and present findings to management

• Collaborate with sales and marketing teams to improve lead quality and conversion rates

• Handle escalations, resolve bottlenecks, and maintain compliance with quality standards

What We're Looking For:

• 4+ years experience in lead generation, appointment setting, or outbound sales, with at least 2 years in a leadership role

• Proficiency with CRM tools: Zendesk, Salesforce, Zoho, Airtable, Monday.com.

• Background in B2B lead generation

• Knowledge of sales funnel management and pipeline optimization

• Experience working in a fast-paced, results-oriented environment

• Experience with dialler systems: Zoho CRM dialer, APN

• Strong working knowledge of MS Office Suite, particularly Excel for analysis and reporting

• Proven track record of achieving and exceeding lead generation targets

• Excellent leadership, communication, and coaching skills

• Data-driven decision-maker with strong problem-solving skills

Why You'll Love Joining the CO Fam!

At Clark Outsourcing, were redefining what it means to work in a BPO. This isn't your regular office setup - its where careers flourish, friendships grow, and fun is always part of the deal. Our culture is unmatched (seriously, our team swears by it), and we promise you'll have to experience it yourself to believe it.

Here's what's in store for you:

Health and Welfare Benefits: HMO with prescription coverage, SSS, PhilHealth, Pag-IBIG, 13th-month pay, retirement benefits, and more.

Beyond Work: Enjoy our in-office swimming pool (lowkey flex!), CO Club gaming lounge, CSR involvement through CO Stars, scholarship programs, and access to CO Academy for growth.

Travel Opportunities: We send at least 20 staff per year to visit our clients in the US, UK, and Australia, giving you international exposure and experience.

Leave Benefits: Paid holidays, Earned PTO on your first month, Wellness leave (no questions asked), plus special leaves like bereavement, parental leave, and Magna Carta leave.

Extra Perks: Salary loans up to PHP 1M (via BPI), CO Swag Bag, birthday and anniversary tokens, and our COol & flexible workplace.

Growth and Recognition: Yearly performance appraisals, career advancement programs, CO League events, and guidance from our amazing Coaches!

At CO, its not just about work - it's about loving where you work. Ready to experience the best workplace ever? We cant wait to welcome you to the team!