Customer Care Specialist

Position Title: Customer Care Specialist

Work Set Up: On-Site

Schedule: 8:00 PM to 5:00 AM PH Time

Job Location: Clark Outsourcing - Building 35 Philexcel Business Park, Clark Pampanga

Quick Rundown:

The Customer Care Manager is responsible for scheduling all field staff, managing all touch-points (field staff, care recipient and family caregiver) and client care standards, and ensuring the branch meets or exceeds inquiry conversion goals.

What You’ll Do:

• Deliver high-quality client care and ensure a seamless customer experience

• Manage client inquiries, scheduling, and service agreements to maximize conversions and client satisfaction

• Coordinate with the Director of Nursing (DON) and field staff to ensure care plans are followed and clients receive consistent, compatible support

• Oversee client and employee touchpoints, surveys, and feedback to maintain top service standards

• Handle administrative tasks: calls, filing, documentation, compliance checks, scheduling, and use of business systems (ABS, Workbright, Monday.com)

• Collaborate with recruiters to hire, onboard, and maintain a qualified employee bench; support staff scheduling and case assignments with minimal overtime

• Ensure staff compliance with certifications, background checks, and state/federal requirements

• Support training, coaching, and performance management for employees

• Provide on-call updates, manage staff absences, and ensure 24/7 care coverage

• Maintain accurate reporting, timesheets, and documentation to support operations and client care

What We’re Looking For:

• Bachelor’s degree or equivalent experience Customer Care Manager and/or managing customer service within a healthcare office setting

• MA, LPN, RN, EMT certified or equivalent preferred but not required

• Knowledge of HIPAA and healthcare office regulations

• Proficient in MSOffice (Outlook, Word, Excel, and PowerPoint)

• Excellent organization, planning, and project management skills

Why You’ll Love Joining the CO Fam!

At Clark Outsourcing, we’re redefining what it means to work in a BPO. This isn’t your regular office setup - it’s where careers flourish, friendships grow, and fun is always part of the deal. Our culture is unmatched (seriously, our team swears by it), and we promise you’ll have to experience it yourself to believe it.

Here’s what’s in store for you:

Health and Welfare Benefits: HMO with prescription coverage, SSS, PhilHealth, Pag-IBIG, 13th-month pay, retirement benefits, and more.

Beyond Work: Enjoy our in-office swimming pool (lowkey flex!), CO Club gaming lounge, CSR involvement through CO Stars, scholarship programs, and access to CO Academy for growth.

Travel Opportunities: We send at least 20 staff per year to visit our clients in the US, UK, and Australia, giving you international exposure and experience.

Leave Benefits: Paid holidays, Earned PTO on your first month, Wellness leave (no questions asked), plus special leaves like bereavement, parental leave, and Magna Carta leave.

Extra Perks: Salary loans up to PHP 1M (via BPI), CO Swag Bag, birthday and anniversary tokens, and our COol & flexible workplace.

Growth and Recognition: Yearly performance appraisals, career advancement programs, CO League events, and guidance from our amazing Coaches!

At CO, it’s not just about work - it's about loving where you work. Ready to experience the best workplace ever? We can’t wait to welcome you to the team!