About the job Quality Assurance Registered Nurse
Position Title: Quality Assurance Registered Nurse
Work Set Up: Work from home
Schedule: 12:00 AM - 9:00 AM PHT
Job Location: Clark Outsourcing - Building 35 Philexcel Business Park, Clark Pampanga
Quick Rundown:
We are seeking a Quality Assurance Registered Nurse (QA-RN) to ensure high-quality patient care by monitoring clinical practices, reviewing medical records for accuracy and compliance, and supporting continuous improvement efforts. This role conducts audits, tracks performance metrics, and collaborates with healthcare teams to maintain regulatory compliance, patient safety, and efficient care delivery.
What You'll Do:
Perform regular clinical audits and chart reviews to ensure quality, safety, and compliance
Evaluate patient records, treatment plans, and documentation for accuracy and completeness
Identify risks, care gaps, and inefficiencies, and recommend actionable improvements
Ensure compliance with healthcare regulations (HIPAA, CMS, OSHA) and organizational standards
Monitor and optimize scheduling processes to align with clinical priorities and reduce disruptions
Collaborate with clinical, administrative, and scheduling teams to improve workflows and patient experience
Analyze QA data, track KPIs (patient outcomes, satisfaction, scheduling efficiency), and prepare reports
Provide feedback, coaching, and training to staff on documentation, compliance, and best practices
Assist in resolving patient concerns, scheduling conflicts, and care coordination issues
Support audit readiness and regulatory inspections through accurate documentation and reporting
Lead or contribute to continuous quality improvement initiatives to enhance care delivery and operational efficiency
What We're Looking For:
Registered Nurse (RN) with a valid, active nursing license. A Bachelor of Science in Nursing (BSN) is preferred.
Minimum of 3-5 years of clinical experience in nursing or healthcare settings. Prior experience in quality assurance, clinical auditing, or healthcare management is highly preferred.
Strong knowledge of clinical best practices, healthcare regulations, and quality assurance processes.
Excellent communication skills, both written and verbal, with the ability to work collaboratively across teams.
Proficiency in electronic health records (EHR) systems and healthcare scheduling software.
Strong analytical and problem-solving abilities, with the capacity to assess clinical performance and recommend improvements.
Ability to manage multiple tasks and priorities in a fast-paced healthcare environment.
Detail-oriented with a commitment to maintaining accuracy in patient records and clinical documentation.
Ability to maintain confidentiality and manage sensitive patient information in compliance with HIPAA and other privacy regulations.
Strong interpersonal skills and the ability to interact with healthcare providers, patients, and administrative teams in a professional and collaborative manner.
Certification in quality assurance, clinical auditing, or healthcare management (e.g., Certified Professional in Healthcare Quality – CPHQ).
Participate in the development and review of clinical protocols and procedures to ensure they align with industry standards and regulatory requirements.
Stay informed on the latest healthcare trends, regulations, and technologies that may impact patient care and quality assurance processes.
Lead or participate in meetings to discuss patient care improvement initiatives and implement actionable strategies to enhance clinical operations.
Why You'll Love Joining the CO Fam!
At Clark Outsourcing, we're redefining what it means to work in a BPO. This isn't your regular office setup - it's where careers flourish, friendships grow, and fun is always part of the deal. Our culture is unmatched (seriously, our team swears by it), and we promise you'll have to experience it yourself to believe it.
Here's what's in store for you:
Health and Welfare Benefits: HMO with prescription coverage, SSS, PhilHealth, Pag-IBIG, 13th-month pay, retirement benefits, and more.
Beyond Work: Enjoy our in-office swimming pool (lowkey flex!), CO Club gaming lounge, CSR involvement through CO Stars, scholarship programs, and access to CO Academy for growth.
Travel Opportunities: We send at least 20 staff per year to visit our clients in the US, UK, and Australia, giving you international exposure and experience.
Leave Benefits: Paid holidays, Earned PTO on your first month, Wellness leave (no questions asked), plus special leaves like bereavement, parental leave, and Magna Carta leave.
Extra Perks: Salary loans up to PHP 1M (via BPI), CO Swag Bag, birthday and anniversary tokens, and our COol & flexible workplace.
Growth and Recognition: Yearly performance appraisals, career advancement programs, CO League events, and guidance from our amazing Coaches!
At CO, it's not just about work - it's about loving where you work. Ready to experience the best workplace ever? We can't wait to welcome you to the team!