Job Openings Care Specialist

About the job Care Specialist

Our benefits include:

  • Work directly with an international client

  • Performance evaluation at 6-months

  • 13th month pay

  • HMO (Maxicare)

  • 5 Service Incentive Leaves upon reaching 1-year of service/employment

  • Maternity Leave, Paternity Leave, SOLO Parent Leave, Magna Carta Leave, etc.

  • Education Benefit

  • Retirement Benefit

  • Shuttle Service

  • CO League (Swimming, jiu-jitsu, yoga, billiards, table tennis, prizes, events, training, outreach, etc.)

  • 24-Hour Management & Tech Support

  • Great hands-on support team and fun working environment

Position Description:


Position Title:  Customer Care Specialist

Classification:  Associate

Salary Grade:  16000 - 20000 Peso / month

Reports To:  Account Manager, Client

Primary Relationships:  Client Team

Date(s):  April 2021


Background:

As a Customer Care Specialist you will handle inquiries by answering product and/or service questions by phone and email.  You may also prepare correspondences, help process or resolve orders, and fulfill customer related needs in order to ensure quality satisfaction.  The ability to effectively communicate via phone and email is of the utmost importance.  Your focus to complete your tasks accurately and deliver high quality customer service in a timely manner is a primary function of your job.  You will work under the supervision of an Operations Manager.  Your overall goal is to ensure excellent customer service standards and maintain high customer satisfaction rates.  

Main Roles:

  • Handle inbound and/or outbound calls

  • Provide a high level of service

  • Ensure quality satisfaction

  • Offer products and service to existing customers

Schedule:

  • Must feel comfortable work US hours (graveyard shift)

  • This is an office based position in Clark Freeport Zone, Pampanga.  

Responsibilities:

  • Display polite and professional communication via phone, text, and email

  • Manage product / service inquiries by clarifying customer’s requests

  • Recommend potential products, service, or solutions to problems

  • Assists with the general placement of orders, refunds, or exchanges

  • Read from scripts and adopt your own tone to enhance the customer experience

  • Maintain detailed records of customer interactions and activities

Requirements:

  • Bachelor Degree holder in any field

  • A minimum of 1-2 years as a Customer Service Representative

  • Excellent English language skills (written and verbal)

  • Good time management and task management skills

  • Proficiency in MS Office and Google Suite

  • Solid analytical and problem solving skills

  • Proficient computer and technical skills

  • Able to demonstrate initiative

  • Attention to detail