About the job Senior IT Support
Position Title: Senior IT Support
Classification: Staff/Rank & File
Salary Grade: PHP15,000 to PHP18,000/month
Reports To: IT Manager/Head of IT
Primary Relationships: Internal Staff, Management, Clients
Date: May 2021
Schedule: Fixed Shift (Morning, Mid or Night)
As a Senior IT Support, you are expected to be the point of contact when there is an absence of the IT Manager.
Configure switches, router, firewall, servers, access point, door access, telephone system, printers and other IT devices.
Network Cabling Management, deployment and monitoring of network devices.
IT Asset Management and Inventory
Troubleshoot network devices, server and IT related concerns.
Creates SOP for network and security, server/pc and helpdesk.
Install and configure standard applications and client requests on the user's laptop/desktop.
Support and maintain servers, door access control machine, Wi-Fi AP, CCTV and make sure that it is online 24/7.
Maintain the server room and keep it always running.
Help and assist on infrastructure projects as needed.
Day to day helpdesk support.
Graduate of BS IT, Computer Engineering or any related courses.
Must have at least 2-3 years of experience in Network Engineering or System Administration Server.
Certifications are advantage but not required (CCNA, Microsoft.)
Knowledge in operations, server network, hardware and/or innovation of new technologies.
Strong attention to details with dedication to accuracy.
Ability to maintain confidentiality.
Self-motivated and capable of working independently.
Good time management and multitasking skills.
Good verbal and written communication skills.
Must be open to shifting schedules.