Customer Service Care Coordinator (Spanish Bilingual)

Position Title: Customer Service Care Coordinator (Spanish Bilingual)

Work Set Up: Work From Home

Schedule: 12:00 AM - 9:00 AM PHT

Job Location: Clark Outsourcing - Building 35 Philexcel Business Park, Clark Pampanga

Quick Rundown:

The Customer Service Care Coordinator (Spanish Bilingual) will report to the Reimbursement Manager and will assist with the process of the Financial Management Services program. They will perform duties such as processing referrals, contacting clients, family members, vendors, and Regional Center Case Managers. The position is intended for those who can handle fast-paced environments while producing quality work.

What Youll Do:

• Provide excellent customer service when interacting with vendors and regional center case managers regarding referrals, authorizations, and payments, including communicating with clients and family members.

• Primary point of contact for case managers, vendors, clients, and family members.

• Process, review, and track referrals and authorizations.

• Maintain, input, update, research ,and analyze patient account activity to maintain accuracy.

• Reviews patient account,s identifies any missing information, follows up, and corrects accordingly.

• Keeping up regular attendance and punctuality is essential for the smooth operation of this company.

• Working closely with both regional center case managers and accounting departments.

• Prepares reports as needed for census, tracking, and identifying on-reconciled authorizations.

What Were Looking For:

• 1-2 years of customer service and billing experience.

• Bilingual English and Spanish (Required).

• Excellent customer service and communication/phone skills

• Strong organizational, prioritizing, and analytical skills.

• Attention to detail and accuracy in data entry and documentation.

• Ability to work with substantial amounts of data and make correct judgments.

• Ability to work independently and with others, including management.

• Ability to multitask and prioritize needs to meet required timelines.

• Proficiency with Word, Excel, and Outlook (or similar e-mail software applications)

• A can-do attitude and willing to jump in to assist with additional tasks.