About the job Content Researcher
Position Title: Content Researcher
Work Set Up: Onsite
Schedule: 8:00 PM - 5:00 AM PHT
Job Location: Clark Outsourcing - Building 35 Philexcel Business Park, Clark Pampanga
Quick Rundown:
We are seeking a detail-oriented and motivated Junior FOIA Researcher to support our team in processing, analyzing, and responding to Freedom of Information Act (FOIA) requests. This entry-level role is ideal for individuals interested in government transparency, public records, and investigative research. The Junior FOIA Researcher will assist with records searches, document review, redaction, and communication with requesters while ensuring compliance with FOIA guidelines.
What You'll Do:
Assist in processing FOIA requests by collecting, organizing, and analyzing responsive records.
Conduct research and data collection from internal databases, public records, and open-source information.
Review documents for confidential or sensitive information and assist in redaction.
Maintain accurate tracking of FOIA requests and ensure deadlines are met.
Draft correspondence with requesters and prepare responses under the supervision of senior staff.
Assist in compiling reports and providing updates on FOIA request statuses.
Support senior FOIA analysts in policy research and procedural improvements.
What We're Looking For:
Bachelor's degree in Political Science, Public Administration, Law, Communications, or a related field (or equivalent experience).
Strong research, writing, and analytical skills.
High attention to detail and organizational skills.
Proficiency with Microsoft Office Suite and basic database research tools.
Ability to handle confidential and sensitive information with discretion.
Familiarity with FOIA processes, public records laws, or investigative research (preferred but not required).
Experience with FOIA tracking systems or document management software.
Basic understanding of redaction techniques and exemptions under FOIA. Work
Environment: Fast-paced, deadline-driven environment.
Collaboration with the Team manager and analysts.
Opportunities for professional growth
Why You'll Love Joining the CO Fam!
At Clark Outsourcing, we're redefining what it means to work in a BPO. This isn't your regular office setup - it's where careers flourish, friendships grow, and fun is always part of the deal. Our culture is unmatched (seriously, our team swears by it), and we promise you'll have to experience it yourself to believe it.
Here's what's in store for you:
Health and Welfare Benefits: HMO with prescription coverage, SSS, PhilHealth, Pag-IBIG, 13th-month pay, retirement benefits, and more.
Beyond Work: Enjoy our in-office swimming pool (lowkey flex!), CO Club gaming lounge, CSR involvement through CO Stars, scholarship programs, and access to CO Academy for growth.
Travel Opportunities: We send at least 20 staff per year to visit our clients in the US, UK, and Australia, giving you international exposure and experience.
Leave Benefits: Paid holidays, Earned PTO on your first month, Wellness leave (no questions asked), plus special leaves like bereavement, parental leave, and Magna Carta leave.
Extra Perks: Salary loans up to PHP 1M (via BPI), CO Swag Bag, birthday and anniversary tokens, and our COol & flexible workplace.
Growth and Recognition: Yearly performance appraisals, career advancement programs, CO League events, and guidance from our amazing Coaches!
At CO, it's not just about work - it's about loving where you work. Ready to experience the best workplace ever? We can't wait to welcome you to the team!