Order Handling Specialist

Position Title: Order Handling Specialist

Work Set Up: On-Site

Schedule: 8:00 PM to 5:00 AM PH Time

Job Location: Clark Outsourcing - Building 35 Philexcel Business Park, Clark Pampanga

Quick Rundown:

Manage and review sales orders, inventory, and shipping to ensure timely processing and communication. Coordinate with teams and customers to resolve issues and support smooth operations.

What You’ll Do:

• Review all in-hands date orders, determine if needs can be met, and communicate with customer if changes are needed

• Review all open stocking purchase orders and revise expected ship dates accordingly. If supplier follow up is needed, coordinate efforts with Order Expediting team

• Review aging sales order holds and follow up with appropriate area as needed

• Review aging inventory orders, partial ship orders as necessary, and communicate stockout situations with Program Managers

• Maintain sales orders for discontinued products and communicate with customers.

• Review automated backorder report exceptions and coordinate with all necessary parties

• Review aging picklists and follow up with Distribution Center as needed

• Review aging drop ship orders and follow up with Order Expediting, Program Manager, or Customer as needed

• Assist billing expediting with issues preventing Corporate Programs sales orders from invoicing

• Perform various clerical duties in support of department operations and staff including preparation and distribution of reports to department personnel

• Perform other related duties as assigned

What We’re Looking For:

• 2 of experience in an order management system and reporting analysis

• Computer savvy MS Office (Outlook, Word, and Excel)

• Good Communication Skills

• Keen to details

Why You’ll Love Joining the CO Fam!

At Clark Outsourcing, we’re redefining what it means to work in a BPO. This isn’t your regular office setup - it’s where careers flourish, friendships grow, and fun is always part of the deal. Our culture is unmatched (seriously, our team swears by it), and we promise you’ll have to experience it yourself to believe it.

Here’s what’s in store for you:

Health and Welfare Benefits: HMO with prescription coverage, SSS, PhilHealth, Pag-IBIG, 13th-month pay, retirement benefits, and more.

Beyond Work: Enjoy our in-office swimming pool (lowkey flex!), CO Club gaming lounge, CSR involvement through CO Stars, scholarship programs, and access to CO Academy for growth.

Travel Opportunities: We send at least 20 staff per year to visit our clients in the US, UK, and Australia, giving you international exposure and experience.

Leave Benefits: Paid holidays, Earned PTO on your first month, Wellness leave (no questions asked), plus special leaves like bereavement, parental leave, and Magna Carta leave.

Extra Perks: Salary loans up to PHP 1M (via BPI), CO Swag Bag, birthday and anniversary tokens, and our COol & flexible workplace.

Growth and Recognition: Yearly performance appraisals, career advancement programs, CO League events, and guidance from our amazing Coaches!

At CO, it’s not just about work - it's about loving where you work. Ready to experience the best workplace ever? We can’t wait to welcome you to the team!