Customer Success Account Manager

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Job Overview:

The Customer Success Account Manager will be responsible for managing client relationships, understanding client needs, and ensuring they gain maximum value from our products and services. This role involves proactive engagement, troubleshooting, and collaborating across teams to support client objectives and drive renewals.

What's For The Candidate:

• Competitive salary based on experience
• Opportunities for professional development and career growth
• A collaborative and dynamic work environment

KEY RESPONSIBILITIES:

• Client Relationship Management: Serve as the primary point of contact for clients, building and nurturing strong relationships to understand and meet their needs
• Onboarding & Training: Guide new clients through the onboarding process, providing necessary training and resources to ensure product adoption and satisfaction
• Customer Success Strategy: Develop and implement success plans for clients, aligning with their business goals and KPIs, and tracking their progress over time
• Proactive Communication: Regularly communicate with clients to provide updates, gather feedback, and address any issues or concerns promptly
• Upsell & Cross-sell: Identify opportunities to expand client accounts through upselling or cross-selling additional services or products that would add value
• Renewals & Retention: Manage renewal processes, working to ensure high retention rates and proactively addressing potential churn
• Collaboration: Work closely with internal teams (e.g., Product, Sales, Support) to escalate issues and ensure the delivery of client solutions
• Data & Reporting: Analyze client usage data, satisfaction metrics, and other insights to identify trends and inform proactive engagement strategies.

Requirements:

• Bachelor's Degree in Business, Marketing, Communications, or a related field
• 3+ years of experience in customer success, account management, or a similar client-facing role
• Strong communication and interpersonal skills, with the ability to build trust and rapport with clients
• Proficiency in CRM software (e.g., Salesforce, HubSpot) and data analysis tools
• Problem-solving skills and a proactive, client-centered approach

Job Location: Remote/Hybrid/In-Office

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