Dispatcher - mgh

We are seeking a highly organized and detail-oriented Dispatcher to join our Kitchen Operations. As a Food Dispatcher, you will play a crucial role in ensuring efficient and timely delivery of orders to our customers. Your primary responsibility will be to coordinate and dispatch food orders to the appropriate delivery drivers or service personnel, ensuring accuracy and adherence to our quality standards.

Responsibilities:

• Order Coordination: Receive and review customer orders, ensuring accuracy and completeness of information.
• Dispatching: Allocate orders to delivery drivers or service personnel based on their availability, workload, and proximity to the delivery location.
• Communication: Maintain clear and effective communication channels with delivery drivers, service personnel, and kitchen staff to ensure smooth order execution.
• Prioritization: Assess order urgency and prioritize dispatch based on delivery timeframes and customer preferences.
• Quality Control: Verify the accuracy and completeness of each order before dispatch, ensuring that all requested items are included.
• Timely Execution: Monitor delivery progress and provide necessary updates to customers, ensuring prompt delivery of orders.
• Problem Resolution: Address and resolve any issues or complaints related to food orders, coordinating with appropriate personnel to find suitable solutions.
• Record-Keeping: Maintain accurate records of dispatched orders, delivery status, and customer interactions for future reference and analysis.
• Compliance: Adhere to food safety regulations, company policies, and procedures to ensure compliance and maintain a high standard of service.
• Continuous Improvement: Proactively identify areas for improvement in order dispatching processes and suggest solutions to enhance efficiency and customer satisfaction.

Qualifications:

• Experience: Prior experience in a fast-paced environment, preferably in a fast food or restaurant setting, is highly desirable.
• Organization Skills: Strong organizational skills and the ability to multitask effectively in a fast-paced environment.
• Communication Skills: Excellent verbal and written communication skills to interact with a diverse range of individuals, including delivery drivers, kitchen staff, and customers.
• Problem-Solving: Ability to think quickly and make sound decisions under pressure to resolve any order-related issues or challenges.
• Attention to Detail: Keen attention to detail to ensure accurate order dispatching and minimize errors.
• Time Management: Exceptional time management skills to prioritize tasks, handle multiple orders simultaneously, and meet delivery deadlines.
• Technology Proficiency: Basic computer skills and familiarity with order management systems or software for efficient order coordination and tracking.
• Customer Service: Strong customer service orientation and the ability to handle customer inquiries, complaints, and requests in a professional and courteous manner.
• Flexibility: Willingness to work flexible hours, including evenings, weekends, and holidays, based on business needs.

KPIS:

• Order Management = Organization of the orders and completeness of packaging and sticker
• Timing and Prioritization = Reduced total order time
• Completeness of Order = Increased ratings
• Order Accuracy