Front Office Agents (5 Positions)

Job Summary

CNS Group is seeking professional and customer-oriented Front Office Agents for a luxury hotel in Zanzibar. The role is responsible for managing guest check-in and check-out, handling reservations, and delivering a seamless and welcoming guest experience. The ideal candidates should be well-presented, organized, and able to handle guest interactions with professionalism and efficiency.

Key Responsibilities

• Welcome guests professionally and manage smooth check-in and check-out procedures according to hotel standards.
• Handle room reservations, guest inquiries, bookings, cancellations, and amendments accurately using hotel reservation systems.
• Provide guests with accurate information regarding hotel services, facilities, promotions, and local attractions.
• Maintain accurate guest profiles, billing records, payment processing, and operational documentation within PMS systems.
• Coordinate closely with Housekeeping, Concierge, Maintenance, and other departments to ensure smooth guest experiences.
• Handle guest requests, complaints, and service recovery situations professionally and escalate operational concerns when necessary.
• Monitor room availability, occupancy updates, VIP arrivals, and special requests during operational shifts.
• Ensure Front Office, lobby, and reception areas remain clean, organized, and professionally presented at all times.
• Process cash, card payments, foreign exchange transactions, and billing adjustments accurately according to hotel procedures.
• Maintain confidentiality of guest information and ensure compliance with hotel privacy and security policies.
• Support telephone operations, email communication, and reservation correspondence professionally.
• Maintain professional grooming, communication, and customer service standards throughout all guest interactions.

Qualifications & Requirements

• Diploma or Bachelor's Degree in Hospitality Management or related field.
• Minimum 2–3 years of experience in front office or guest service roles (luxury hotel preferred).
• Proficiency in English is required.
• Good knowledge of reservation systems and front office operations.
• Strong organizational and multitasking skills.
• Professional appearance and customer-focused attitude.
• Ability to work flexible shifts, including weekends and holidays.
• Candidates from the National College of Tourism (NCT) and other hospitality colleges or institutes are encouraged to apply.
• Candidates who are proficient in more than one language (multilingual) will have an added advantage.
• Experience in reservations is an added advantage.
• Experience using PMS systems such as Opera Cloud, or similar hotel management systems is an added advantage.

Deadline

31st May 2026