Butler (1 Position)

Job Summary

CNS Group is seeking professional and service-oriented Butlers for a luxury hotel in Zanzibar. The role is responsible for delivering personalized guest services, ensuring comfort, and creating memorable experiences through attention to detail and high service standards.

Key Responsibilities

• Provide personalized Butler services to guests, ensuring comfort, convenience, and exceptional hospitality experiences throughout their stay.
• Welcome guests upon arrival, escort them to rooms or villas, and explain hotel facilities, services, and room features professionally.
• Assist guests with unpacking, packing, garment pressing, room setup, and personalized in-room arrangements when required.
• Coordinate guest requests including dining reservations, transportation, excursions, spa bookings, and special occasions efficiently.
• Ensure guest rooms and suites are prepared according to individual guest preferences and luxury presentation standards.
• Anticipate guest needs proactively and provide prompt solutions to enhance guest satisfaction and loyalty.
• Maintain close communication with Housekeeping, Front Office, Kitchen, and F&B teams to ensure seamless guest service delivery.
• Handle VIP guests and confidential guest information with professionalism and discretion at all times.
• Monitor minibar, amenities, and room setup standards to ensure consistency and operational readiness.
• Respond promptly to guest concerns or complaints and escalate operational issues to the Head Butler when necessary.
• Maintain professional grooming, etiquette, and luxury hospitality presentation standards at all times.
• Ensure compliance with hotel operational procedures, service standards, and guest privacy policies.

Qualifications & Requirements

• Certificate or Diploma in Hospitality or related field.
• Minimum 2–4 years of experience in luxury hospitality or guest service roles.
• Proficiency in English communication is required.
• High attention to detail and customer service excellence.
• Ability to multitask and work under pressure.
• Professional appearance and positive attitude.
• Experience in butler service is an added advantage.
• Candidates from the National College of Tourism (NCT) and other hospitality colleges or institutes are encouraged to apply.
• Candidates who are proficient in more than one language (multilingual) will have an added advantage.

Deadline

31st May 2026