Doormen (4 Positions)

Job Summary

CNS Group is seeking professional and courteous Doormen / Door Attendants for a luxury hotel in Zanzibar. The role is responsible for welcoming guests, assisting with arrivals and departures, and creating a strong first impression through exceptional service and professionalism.

Key Responsibilities

• Welcome guests warmly upon arrival and departure while creating a positive and professional first impression of the hotel.
• Assist guests with luggage handling, transportation coordination, and directions to reception, rooms, or hotel facilities.
• Open vehicle and hotel entrance doors courteously while maintaining smooth guest traffic flow at the main entrance.
• Coordinate closely with Concierge, Front Office, Security, and Valet teams to ensure seamless guest movement and arrival experiences.
• Provide accurate information regarding hotel services, facilities, local attractions, and transportation options when required.
• Monitor cleanliness, organization, and presentation standards of the hotel entrance, driveway, and lobby access areas.
• Support VIP guest arrivals, group check-ins, and special events with professional hospitality service.
• Observe and report suspicious activities, security concerns, or operational incidents to relevant departments promptly.
• Assist with guest transportation arrangements including taxis, airport transfers, and luggage loading when required.
• Ensure guest requests and inquiries are handled professionally and escalated appropriately when necessary.
• Maintain professional appearance, grooming, and hospitality etiquette standards at all times.
• Support crowd management and guest flow during busy operational periods or events.

Qualifications & Requirements

• Certificate or Diploma in Hospitality or related field (preferred).
• Minimum 1–2 years of experience in hospitality or customer service roles.
• Proficiency in English communication is required.
• Strong communication and interpersonal skills.
• Friendly, professional, and well-presented.
• Ability to stand for long hours and work flexible shifts.
• Customer-focused with a positive attitude.
• Candidates from the National College of Tourism (NCT) and other hospitality colleges or institutes are encouraged to apply.
• Candidates who are proficient in more than one language (multilingual) will have an added advantage.

Deadline

31st May 2026