Software Asset Management Analyst

Location: Philippines / Global Support
Level: L6 – Individual Contributor

Role Overview

This L6 individual contributor role is responsible for managing global software licenses, ensuring compliance, and providing end-user license support (L1). The role primarily supports North America, with some APAC coverage. It includes vendor coordination but does not involve procurement, purchasing, or system configuration.

Key Role Requirements

License Management Expertise (Mandatory)

• Strong experience managing software licenses in large-scale, enterprise environments

• Track license usage and reconcile installed vs. entitled software

• Ensure compliance with vendor agreements and licensing terms

Vendor Management

• Coordinate and engage with software vendors

• Support license-related discussions, clarifications, and ongoing vendor engagement

• Assist in audit and compliance reporting related to vendor licenses

Global IT Asset Management Support / Global SAM (Mandatory)

• Hands-on experience supporting global software IT asset management operations

• Collaborate with regional and cross-functional stakeholders across NA and APAC

• Provide license reporting, compliance support, and operational guidance in a global environment

Tools

• ServiceNow (Mandatory) – minimum 2 years experience for license tracking, ticketing, and reporting

• SAMPro (Good to have) – experience in license compliance and optimization

End-User License Support (L1)

• Handle license access, activation, and entitlement issues

• Troubleshoot common license-related errors

• Escalate complex issues appropriately