Architecture Analyst - Windows Imaging

Primary Responsibilities:

• Endpoint Imaging: Architect and maintain enterprise-wide Windows imaging solutions using MECM and Autopilot.
• Desktop Management: Oversee the deployment, configuration, and maintenance of Windows desktop environments.
• Troubleshooting: Perform advanced troubleshooting and root cause analysis to resolve desktop-related issues efficiently.
• Automation: Develop and implement automation scripts to streamline desktop management tasks.
• Documentation: Maintain comprehensive documentation of desktop configurations, processes, and procedures.
• Collaboration: Work closely with other IT teams to ensure seamless integration and support of desktop systems. Provide expert-level support to technical partners.

Qualifications:

• Experience: 5-7 years of experience in Windows desktop engineering or a related field.
• Analytical Skills: Excellent problem-solving skills with a focus on troubleshooting Windows OS and OS deployment issues across diverse hardware and user environments
• Automation: Experience with scripting languages such as PowerShell for automation.
• Security: Foundational understanding of Windows security technologies, i.e policy, encryption, authentication, network security
• Communication: Strong verbal and written communication skills.

Technical Skills:

• Practical experience supporting Windows Autopilot including troubleshooting deployment workflows
• Experience with hybrid and cloud-native deployment models.
• Proficiency in Microsoft Intune Windows Device Management
• Strong understanding of Windows OS internals (kernel, registry, services, drivers, etc).

Preferred Qualifications:

• Experience developing and maintaining Windows Imaging in MECM
• Experience with DEX tools for troubleshooting endpoint issues
• Experience working in a Microsoft centric environment (O365, M365)
• Experience working in a large endpoint environment over 50k
• Experience working in a highly regulated industry i.e. Insurance, Healthcare, Banking

Work schedule: Graveyard/ Night shift
Work set up: Hybrid
Location: Northgate Cyberzone, Alabang/ One Ayala, Makati City/ Mckinley, Taguig/ UP Technohub, QC