Client Management Officer (CMO)

Key Responsibilities:

• Develop and execute engagement strategies to improve client satisfaction and support account retention goals.
• Analyze client profiles and usage data to design targeted initiatives that align with client needs and drive service value.
• Proactively monitor account performance and implement improvements to optimize client experience.
• Conduct regular client meetings to present performance reports, support renewal planning, and discuss potential service enhancements.
• Educate client representatives on available health programs, wellness initiatives, and support resources.
• Plan and deliver multi-channel communication campaigns to promote health awareness, preventive care, and service utilization.
• Collect and assess client feedback to identify opportunities for service improvement and innovation.
• Maintain accurate records of client interactions, account status, membership data, and utilization trends.
• Manage the renewal process including negotiation of terms and finalization of agreements to ensure profitability and client satisfaction.
• Oversee timely collection of client payments associated with renewals and service agreements.
• Collaborate with internal teams (e.g., support services, provider relations, marketing) to ensure consistent and high-quality client experience.

Qualifications:

• Bachelor's degree in Business, Marketing, Healthcare Administration, or a related field.
• 3-5 years of experience in client engagement, account management, or a related function within the health benefits, insurance, or services industry.
• Strong communication skills with the ability to engage effectively across various organizational levels.
• Customer-focused mindset with proven relationship-building capabilities.
• Ability to manage multiple client accounts and coordinate across teams to resolve issues.
• Collaborative approach and commitment to delivering high client satisfaction.
• Strong organizational and project management abilities.
• Analytical thinking and ability to interpret data for decision-making and strategy development.
• Commercial awareness with an understanding of how to identify and drive growth opportunities within existing accounts.

Work Setup:

Shift: Dayshift

Setup: Hybrid

Location: Makati City

By Applying, you give consent to collect, store, and/or process personal and/or sensitive information for the purpose of recruitment and employment may it be internal to Cobden & Carter International and/or to its clients.