Digital Transformation Lead/Head

Digital Transformation  Project Lead / Head  (Digital Bank)

Our client is one of the leading, trusted, and innovative Digital Banks in the country.

The Role:

The Digital Transformation Project Lead / Head is responsible for managing and leading innovative, lean, and compliant to-be processes of the Operations Department in accordance with the bank's established policies, procedures, and prescribed service standards.

Responsibilities:

• Attain lean and efficient structure through automation and process re-engineering
• Recommending innovative, lean, and compliant to-be processes.
• Facilitate the implementation of to-be processes with clear desired performance metrics for re-engineered processes
• Develop and implement change management strategies and plans that maximize employee adoption and usage of required changes
• Ensure adherence to service level agreements and established procedures
• Develop organizational effectiveness in collaboration with cross functional teams to provide process design capabilities, tools, frameworks and trainings for identified departments within the bank.
• Support business initiatives through active engagement with both internal and external stakeholders
• Manage numerous, complex projects requiring high-level capabilities
• Retain and develop talent through training and succession planning

Qualifications:

• With 5+ years of experience leading Business Excellence Process or Transformation projects as a Project Lead or a Solutions Architect.
• At least 3+ years in a lead role, with experience working with cross-functional teams for transformation or change management projects
• Certified Six Sigma Master Black Belt or Black Belt with good knowledge of Lean design thinking practices a plus
• Demonstrated leadership ability with excellent interpersonal and communication skills.

Work Setup:

Setup: Hybrid (3X onsite per week)

Location: BGC, Taguig PH

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