Systems Management Consultant

Primary Responsibilities

• Provide technical support for applications, including troubleshooting and resolving user issues specific interest with M365 Apps for Enterprise, Adobe Digital Media Applications and Emulation Applications.
• Product Lifecycle Management and Support for desktop applications maintains version control within the environment and knowledge of the lifecycle information for product roadmaps.
• Utilize ServiceNow to resolve support incidents, service request and deploy configuration changes as required.
• Assist in the installation, configuration, and maintenance of desktop applications.
• Create and update documentation, including user guides and troubleshooting manuals.
• Work with vendors to know and understand lifecycle information.
• Provide consultative services to end-users regarding product availability, use, cost, and roadmap.
• Monitor application performance and suggest improvements to enhance user experience.
• Stay updated with the latest software updates and industry trends.

Required Qualifications:

• Undergraduate degree or equivalent IT experience (5 years minimum)
• Proven experience in a technical support role, preferably with desktop applications.
• In-depth understanding of the Windows registry and application installation/configuration
• Strong knowledge of operating systems (Windows, macOS) and desktop application environments.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• AI User skills: Leverage AI tooling for research and analysis, and Uses AI to streamline daily workflows and processes
• Ability to work independently and as part of a team.
• Customer-focused attitude with a commitment to providing high-quality support. Advanced understanding of desktop application installation, configuration, and troubleshooting.

Preferred Skills:

• Experience with remote desktop support tools and software.
• Familiarity with scripting languages such as PowerShell
• Knowledge of network protocols and troubleshooting.
• Certification in relevant technologies or methodologies (e.g., CompTIA A+, Microsoft Certified: Modern Desktop Administrator, ITIL)
• Experience with creation of Test Plan/Test Cases.
• Proficient with the Microsoft Office Suite and other M365 Applications.
• Knowledge/support experience with emulators (IBM Personal Communications and Rocket Software Reflection Desktop)
  

Work schedule: Graveyard/ Night shift
Work set up: Hybrid
Location: Northgate Cyberzone, Alabang/ One Ayala, Makati City/ Mckinley, Taguig/ UP Technohub, QC