Sr. Business Process Analyst

Requirements:

• Proven ability to lead a team, with strong interpersonal and communication skills.
• Experience in managing projects, including planning, execution, and monitoring. Familiarity with project management methodologies and tools (i.e. Swift Kanban, Rally, etc.)
• Organized and planful when tracking activities and shipments
• Proven experience in technical support or a related field.
• Excellent communication and collaboration skills.
• Ability to provide clear documentation and training.
• Experience with ServiceNow or similar platforms is a plus.
• Strong analytical and troubleshooting skills to resolve telecommunication issues promptly.

Responsibilities:

• Voice platform support to employees during US daytime Hours 8CST - 4CST
• Ownership over customer relationship, Customer outreach
• Responsible for contacting and aligning customers with their future update
• Ensure engagement with admins and testing functionality after implementation
• Persistent communication and follow-up with customers to ensure efficient project close out
• Customer support via our community - answering questions, tracking feedback, and gaining insight from engineers on solutions
• Collaborate with internal business partners and vendors to improve and streamline processes.
• Responsible for purchasing and tracking hardware orders
• Communicate with customers and internal departments to process orders/requests, resolve issues, and provide updates on progress.
  
  

Location: QC, Taguig, Makati, Muntinlupa, Cebu, Davao

Shift: Graveyard

By Applying, you give consent to collect, store, and/or process personal and/or sensitive information for the purpose of recruitment and employment may it be internal to Cobden & Carter International and/or to its clients.