Transition Lead

Transition Lead

Reports to: Manager, Transition and Stabilization

Primary Function/General Purpose of Position

The Transition Lead is responsible for executing Knowledge Transfer (KT), shadowing, go-live readiness, and early-life stabilization activities for functions transitioning into the captive Global Capability Center. This role ensures operational readiness through structured KT execution, documentation validation, risk management, and hyper-care coordination. The Transition Lead partners closely with U.S. stakeholders, Global Process Owners, and technology teams to deliver stable, compliant, and adoption-ready operations.

Essential Job Functions

Execute Knowledge Transfer & Readiness
Own KT execution including shadowing and reverse shadowing, proficiency validation, certification sign-offs, and readiness checkpoints to ensure receiving teams meet defined performance and quality standards.

• Validate Process Documentation & Controls
  Review and validate SOPs, process maps, control documentation, and work instructions to ensure accuracy, compliance, and audit readiness prior to go-live.
• Coordinate Go-Live & Cutover Activities
  Support cutover planning, access readiness, deployment coordination, and go-live execution in partnership with U.S. teams, Global Process Owners, and technology stakeholders.
• Lead Hyper-Care & Early-Life Monitoring
  Facilitate stabilization activities post-go-live, including issue triage, defect tracking, escalation management, and exit-from-hyper-care readiness based on defined KPIs.
• Manage Risks, Issues, and Dependencies
  Identify transition risks, quantify impacts, track mitigation actions, and escalate decisions using established RAID and governance protocols.
• Provide Governance & Stakeholder Reporting
  Prepare and deliver transition status updates, readiness dashboards, and executive-ready materials to support operational reviews and decision-making.
• Support Continuous Improvement & Standardization
  Contribute insights, lessons learned, and improvement recommendations to strengthen KT playbooks, transition standards, and future migrations.

Licensing/Certification

• Lean Six Sigma (Yellow/Green Belt), PMP, or PRINCE2 (preferred)

Education

• Bachelors degree in Business, Management, Engineering, or related field (required)
• Masters degree (preferred)

Work Experiencex`

• 5+ years of experience supporting transitions, migrations, or shared services operations within a global or captive GBS/GCC environment
• Hands-on experience with Knowledge Transfer, shadowing models, go-live readiness, and stabilization support (required)

Training

• Formal training in change management (Prosci/ADKAR), process mining tools (e.g., Celonis, UiPath), Program and Project Management (PPM), Lean Six Sigma (preferred).

• Strong execution discipline and attention to detail
• Comfortable working across time zones with U.S. stakeholders
• Clear communicator with structured problem-solving skills
• Able to balance speed, quality, and risk in live operational transitions

Skills

Hard/Tech/Clinical Skills:

• Program/workstream leadership
• Target Operating Model (TOM) and control design
• Governance and benefits tracking
• Knowledge Transfer strategy and hyper-care

Soft/Interpersonal Skills:

• Influence and facilitation
• Executive‑ready communication
• Analytical thinking and prioritization
• Coaching and quality mindset

Work Set-up

Shift: Night Shift

Location: Park Triangle Corporate Centre, BGC

Arrangement: Hybrid (3 days RTO & 2 days WFH per week)

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