Account Manager - Customer Success (ERP/SaaS)

Account Manager - Customer Success (ERP/SaaS)

Key Responsibilities:

• Be the Single Point of Contact for Customer Success in respective region and manage relationships with senior leadership of customers.
• Grow base customer revenue and implement strategies with a view to expand existing partnerships for the company.
• Drive pipeline growth and work closely with your team to grow opportunities
• Interfacing with Marketing, Pre-sales Solution Architects and Product/Implementation Team for on time product delivery and post sales account management.
• Ensure Timely collection of receivables.
• Grow and build a CSM team in the region as may be required from time to time.

Experience and Skills:

• 12 plus years of Software sales experience

• Align with customers and company to create a joint vision of the future
• Creativity in solving complex problems.
• Be consistent and detail oriented
  
• Is an outgoing person and team player who enjoys working in a team environment.
• Is a long term player
• Can find, maintain and grow win-win relationships.
• Experience in the ERP sector is essential.

Work Setup:

Shift: Dayshift

Setup: Remote (client visits is required)

Location: Metro Manila

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