Service Now Developer

Job Title: Lead ServiceNow Developer

You will contribute to building a robust CMDB, streamline IT operations, and support process alignment across global teams.

Key Responsibilities

• Lead development/configuration of ServiceNow ITSM, ITOM, and CSM modules
• Design workflows, automations, and integrations using REST/SOAP APIs
• Ensure platform alignment with global ITSM standards and governance
• Manage CMDB, discovery, and domain separation
• Collaborate with internal teams and external vendors
• Troubleshoot issues and deliver scalable solutions

Required Skills & Experience

• 47 years ServiceNow development experience
• Hands-on in Incident, Change, Problem, Service Catalog, and SLM
• Strong scripting and configuration (Business Rules, UI Policies, ACLs)
• Experience in domain-separated environments
• Certified ServiceNow System Administrator (CSA) and Implementation Specialist (CIS)
• ITIL Foundation preferred

Preferred Skills

• Knowledge of ITOM Discovery, Service Mapping, SecOps, CSM, GRC
• Familiarity with Agile/Scrum, SDLC practices
• Strong communication, documentation, and stakeholder collaboration

Success Measures

• Effective deployment of ServiceNow modules and workflows
• Improved service delivery and user experience
• High-quality, compliant implementations aligned with IT governance
• Collaboration across regions and functions