Client Engagement Specialist

Remote (Brazil) | Full-time | Entry-Level

Were hiring an organized, client-focused professional to join the centralized reception and scheduling team of a mission-driven healthcare organization. This role is ideal for someone with a background in customer service, a helping profession, or administrative support in healthcare especially if you enjoy structured tasks, people interaction, and contributing to the delivery of essential services.

What you'll do

As a Client Engagement Specialist, you will:

• Professionally handle and return incoming calls to the organizations main reception line

• Schedule and manage appointments for outpatient programs (telehealth and in-person)

• Coordinate with therapists and clinical staff to ensure all appointment needs are met

• Manage communications with clients across email, phone, text, and scheduling tools

• Update appointment data in internal systems and track confirmations and reminders

• Support virtual waiting rooms and communicate status updates to clinic teams

• Provide information and guidance to clients regarding services and schedules

• Monitor no-shows, cancellations, and appointment changes, and relay this to staff

• Collaborate with team members across tools like Zoom, Microsoft Teams, and email

You're a great fit if you

• Have a Bachelors degree in a helping profession (or significant related experience)

• Are fluent in English, both spoken and written

• Have strong customer service experience and communication skills

• Know how to work under pressure and juggle multiple priorities

• Are comfortable using systems like EHR, Zoom, MS Teams, and Outlook

• Can work autonomously and in hybrid or remote setups

• Are open to flexible shifts that may include some evening or weekend hours

Bonus points if you

• Have worked in healthcare, behavioral health, or a similar field

• Are familiar with myAvatar, Dayforce, Tableau, or Avaya

• Are bilingual (Portuguese/English or Spanish/English)

What were looking for

Were seeking someone empathetic, detail-oriented, and team-minded who thrives in a structured environment where communication and follow-through are essential. This role is ideal for someone looking to build their career in client services or healthcare operations within a purpose-driven organization.