Student Welfare Manager

Student Welfare Manager

Location: live-in role with international rotation (with travel to Dubai, India, Singapore, Ghana, USA, Brazil, and Milan)

About the Program

This is not your typical student affairs role. You'll be joining a pioneering global education initiative that combines business learning with cultural immersion across seven countries. Students rotate from city to city, building projects, launching ventures, and learning hands-on from real-world business contexts.

The mission? To support young adults through this transformational journey ensuring they're safe, supported, and thriving both personally and as part of a tight-knit international community.

The Role: What You´ll Be Doing

As Student Welfare Manager, you'll be the primary support contact for students in their residence communities. You'll build an inclusive environment, offer emotional and logistical support, and take ownership over residential life and student well-being. You'll need to be highly responsive, emotionally intelligent, and comfortable navigating high-intensity situations calmly and professionally.

Core Responsibilities

• Student Well-being & Emergency Response

  • First point of contact for health, safety, and behavior concerns

  • Accompany students to medical appointments and assist with coordination

  • Enforce conduct policies and respond to incidents, including nights/weekends

• Community & Culture Building

  • Foster a welcoming, respectful, and fun residential environment

  • Support student-led clubs, councils, and cultural initiatives

  • Oversee weekly programming like High Teas, residence events, and talks

• Operational Coordination

  • Liaise with housing/operations teams to address issues (e.g., maintenance, room assignments)

  • Support move-in/move-out processes, roommate mediation, and space allocations

• Program Delivery & Student Support

  • Develop wellness-focused initiatives (e.g., mental health, city safety, healthy habits)

  • Connect students with resources: financial aid, health insurance, visa support, etc.

  • Serve on student support committees and flag concerns proactively

• Platform & Communication

  • Keep internal student platforms updated with local info and policies

  • Communicate clearly and quickly across channels and time zones

  • Rotate emergency phone duties with other staff

What Were Looking For

Were looking for someone who is approachable, culturally sensitive, highly organized and can be both a source of comfort and authority. Students should feel safe opening up to you, and equally understand that you'll hold them accountable when needed.

Ideal Candidate

• 2-5 years of experience in student services, residential life, or youth-facing roles

• Experience working with young adults (ages 17-20), ideally in multicultural settings

• Naturally empathetic and calm under pressure

• Comfortable managing conflict and enforcing policy

• Energetic and proactive; able to lead initiatives and keep logistics moving smoothly

Requirements

• Bachelors degree required; relevant graduate coursework a plus

• Fluent English (spoken/written); other languages welcome

• Willingness to work evenings, weekends, and be on call

• Strong interpersonal, organizational, and communication skills

• Tech-comfortable (Google Suite, LMS platforms, remote comms tools)

• CPR and First Aid certification preferred (or willingness to be trained)

• Ability to travel and relocate internationally as needed

• Familiarity with local crisis management procedures is a plus