Product Operations Specialist

Product Operations Specialist (Contract)

Role Overview
The Product Operations Specialist is a hands-on execution role supporting Cinch's digital product and go-to-market experiences. This role focuses on day-to-day content execution in HubSpot, including page creation, content updates, publishing, and quality assurance across DTC and partner experiences.

This is a near-shore contract position designed for someone comfortable working directly in tools, following established patterns, and shipping accurate updates at speed.

What You'll Do

• Create, update, and publish pages in HubSpot CMS using existing templates and modules
• Execute content updates in support of product changes, pricing updates, promotions, and experiments
• Maintain product and offer content across DTC and partner digital experiences
• Manage page publishing workflows including drafts, reviews, scheduling, and post-publish validation
• Perform QA checks to ensure content accuracy, functional links, forms, and tracking
• Support A/B and multivariate tests by creating page variants and swapping content
• Ensure consistency with Cinch UX standards, brand guidelines, and accessibility basics
• Keep content organized and maintain operational hygiene within HubSpot

How You'll Work

• Operate from clear briefs, tickets, and spreadsheets
• Partner closely with Product Managers, UX, Marketing, and Growth teams
• Focus on execution and delivery rather than strategy ownership
• Raise risks or inconsistencies early and help resolve them efficiently

What We're Looking For

• Hands-on experience working in HubSpot CMS (not just editing copy)
• Proven ability to create and publish pages end-to-end
• Strong attention to detail and comfort with repetitive, operational work
• Experience supporting digital product or marketing teams
• Ability to work independently within defined processes
• Near-shore availability aligned to U.S. working hours

Nice to Have

• Experience supporting DTC or multi-channel digital experiences
• Basic familiarity with HTML/CSS and CMS troubleshooting
• Experience supporting CRO or experimentation programs
• Prior contract or agency experience