IT Support Engineer 【Foreign based bio pharma client】埼玉

Now computacenter is hiring an IT support engineer who will support our pharmaceutical client in Saitama(埼玉).

Job description

On-site IT technician for chemical and biological production and laboratories (R & D, clinical trials, manufacturing) with 3 to 5 years of experience in a similar position or in an office support position (local IT support).

Languages: Native level Japanese, Business level English, both spoken and written.

Responsibilities,

Soft skills:

• Well-presented and service oriented (customer contact).
• Respectful of the rules of safety and hygiene, regulations and the environment.
• Depending on the situation, it is necessary to be able to be autonomous or to work in a team.
• Be invested, proactive and innovative.
• Be curious, observant, attentive. Analytical mind, keeps up to date and able to train through self-study.
• Be precise, methodical and rigorous.
• Able to adapt to changes.
• React quickly, with calm and self-control, under stress.
• Respects schedules and deadlines.
• Respects confidentiality.

Knowledge:

• Master PC hardware architecture.
• Master Windows OS.
• General knowledge on backup, archiving, images. (data management, DRP)
• Functional knowledge of client/server architecture.
• Functional knowledge of network architecture.
• Experience with a ticketing tool.
• Windows OS certification is a plus.
• ITIL Foundation certification is a plus.
• Experience with a MES or SCADA is a plus.
• Experience in a validated environment is a plus.
• Basic knowledge of GMP regulations is a plus.
• Basic knowledge of project management.
• Basic knowledge of security.

Tasks:

• Incident management, level 1 and 2, for hardware, OS and software, according to procedures, or best effort.
• Service Request management.
• Asset management.
• Follow-up on incidents and requests.
• Hardware configuration of workstation or system (bar code reader, label printer, network equipment, etc.).
• Installation and configuration of OS and software.
• Delivery, installation and integration of the equipment and the network on-site.
• Restore hardware and software functionality by replacement or repair.
• Manage access rights for Windows (AD and local) and software.
• Drafting of procedures, execution of test sheets in the scope of projects.
• Participate in the maintenance of documents.
• Coaching the end-user.
• Technical advice.
• Communicate any useful information to colleagues and / or coordinator.

No smoking inside the office.

Start with 1year contract (with 3 months probation)