Bilingual Desktop Support Engineer[Contract] [Onsite] Computacenter, Tokyo

Computacenter is seeking a skilled and motivated Desktop Engineer to join our onsite role at our client. The ideal candidate will have at least 2-3 years of experience in desktop support.

Main Responsibilities

• Partners with business leaders to deliver services that support company objectives and that are consistent with Winning Together values.
• Perform a range of technical work activities either remotely or at customer site to meet business and customer requirements including device imaging, IMAC support.
• Knowledge of standard software: Google Suite, Windows Office, O365
• Manage incidents and request tickets via assigned queue in customers ITSM system (BMC Remedy)
• Coordinate small teams delivering basic work packages in line with company process to meet business and customer requirements.
• Document and reports on work completed to ensure compliance with Company and Customer Procedures.
• Escalate issues in line with company processes to ensure customer demands are met and evaluate escalations and action appropriately to ensure customer demands are met.
• Provide customer service to internal and external customers to ensure consistent experience.
• Ability to adapt quickly to dynamic team environments to maintain consistent effective contribution.
• Embrace and support Computacenter's mission and core values

Skills & Competencies

• Able to follow instructions and procedures
• Proven experience in IT Desktop Service environment.
• Uses information systems, technology functions and applications in line with IT industry standards as appropriate to the role
• Demonstrates an organized approach to work.
• Demonstrates customer service abilities
• Routine administrative skills
• Good interpersonal skills, basic literacy and numeracy skills
• Demonstrates awareness of health and safety at work.

Requirements:

• Minimum of 2-3 years of experience in desktop support and network support.
• Experience working with google suite is must.
• Bilingual proficiency in English and Japanese (business level, JLPT N3 or higher).
• Strong technical skills and knowledge of desktop support processes.

Work Location:

Based out of at our client location which is in central Tokyo.