Job Description

Overview

An AV (Audio Visual) Support Engineer plays a vital role in ensuring seamless operation and maintenance of audio visual technologies in a variety of environments, including corporate offices, educational institutions, conference centers, entertainment venues, and more. This position blends expertise in audio, video, and control systems with excellent troubleshooting and customer service skills.

Responsibilities

• System Configuration: Set up and configure AV equipment, including projectors, microphones, speakers, video walls, interactive displays, control panels, and associated software.
• Deliver a punctual service at scheduled times and in accordance with agreed SLAs.
• Maintenance: Conduct routine maintenance on AV systems to ensure reliability, including cleaning, firmware updates, cable management, and hardware checks.
• Troubleshooting: Diagnose and resolve technical issues with audio and video signals, network connectivity, hardware failures, or software bugs. Provide rapid response to minimize downtime during live events or daily operations.
• Event Support: Facilitate AV setups for meetings, presentations, webinars, conferences, and live events. Verify that all equipment is functioning prior to event start and provide on-site technical support throughout the event.
• User Training and Documentation: Educate end-users on AV system operation and best practices. Create and maintain documentation such as user guides, system diagrams, and troubleshooting steps.
• Inventory and Asset Management: Track AV hardware inventory, order new equipment and replacements, and ensure proper storage and labeling.
• Collaboration: Work closely with IT departments, facilities management, vendors, and external contractors to coordinate installations, upgrades, or repairs.
• Quality Assurance: Test systems for optimal performance and compliance with organizational standards.
• Remote and On-Site Support: Provide technical support both in-person and remotely, using phone, email, or helpdesk ticketing systems as appropriate.
• Adherence to Safety and Security: Ensure all AV equipment is installed and operated in accordance with safety protocols and data security standards.

Technical Skills and Knowledge

• Audio Systems: Deep understanding of microphones, mixers, amplifiers, speakers, and digital signal processors (DSPs). Ability to adjust audio levels, troubleshoot feedback or noise issues, and optimize sound quality for different environments.
• Video Systems: Familiarity with cameras, displays, projectors, video switchers, encoders/decoders, and video conferencing platforms. Competency in video signal routing, resolution settings, and quality optimization.
• Control Systems: Knowledge of automation and control systems, such as Crestron, Extron, AMX, or similar platforms. Ability to program, configure, and troubleshoot control interfaces for AV components.
• Networking: Basic understanding of IT networks, including Ethernet cabling, wireless connectivity, IP addressing, VLANs, and integration of AV over IP solutions.
• Software Proficiency: Microsoft Teams and Zoom communication platforms.

Qualifications

• Experience: Minimum of 2-3 years of hands-on experience in AV support, installation, or engineering roles.
• Technical Aptitude: Strong analytical and problem-solving abilities with a passion for technology and continuous learning.
• Communication Skills: Clear verbal and written communication to assist clients, document procedures, and collaborate with team members.
• Customer Service Orientation: Demonstrated ability to provide professional support, maintain composure under pressure, and deliver positive client experiences.

Key Competencies

• Attention to Detail: Consistently ensures installations and setups are completed to high standards, minimizing errors and maximizing system reliability.
• Time Management: Prioritizes multiple tasks, meets deadlines, and adapts to shifting schedules or urgent requests.
• Teamwork: Functions effectively within multidisciplinary teams and can lead AV operations during critical events.
• Adaptability: Remains flexible amid technological changes, new product releases, and evolving user requirements.