SG - Senior Desktop Engineer (RG)

Role Responsibilities:

• Ensure compliance for all IT standards and security policies
• Develop instructional documentation and provide training to users
• Driving support for users for all IT needs
• Identify gaps across hardware and services and then execute initiatives to improve quality of service
• Ability to be onsite at required times
• Assist in maintaining accuracy and relevance of the technical knowledge-base
• Ensure service of Conference Room Technologies are operating
• Printer Support

Role Requirements & Applicable Technologies

• 5+ years of work experience
• Ability to work autonomously, prioritize, and self-manage time
• Excellent proficiency in written and verbal communication
• Resiliency / Flexibility
• Familiarity with servicing abroad spectrum of development collaboration tools, including Active Directory, Duo, Yubikey and Google Apps/Suite and SSO
• Proficiency in OSX
• Windows and OSX security fundamentals
• Foundational understanding of Agile
• Conference and Meeting Room Support (Google, Logitech and Crestron)
• Knowledge and prior use of Ticket-tracking software
• Foundational understanding of authentication protocols such as LDAP
• Networking principles and applications/ technologies (e.g.,TCP / UDP protocols, DNS, DHCP, GPO services)