SG - IT Support Engineer (6-mth)

Job Description

Team A

Team A's local work hours are between 08.30hrs and 17.00hrs (allowing one-hour lunch)

The team shall be made up of installation technicians and shall be responsible for but not limited to the following tasks:

• Preparing and building the Thin Clients & Desktops
• Inventory of devices and legacy hardware
• Producing deployment and other relevant inventory related reports
• Validating client end user data via a desk-side visit as part of the agreed end user survey
• Data wiping of legacy hardware using the Blanco software application
• Handover – What was done\issues from previous shift and what will be done on next shift
• Organise deliveries – Liaise with Security and loading bay
• Logistics – moving equipment where required and disposal of packaging, working alongside building management teams to ensure this is completed in a timely manner
• Stock management\Inventory updates
• Call off hardware from logistic partner
• Mange team, absences, timesheet completion, mandatory training
• Physical device deployment summary report
• QA – Quality control
• Laptops Operating System upgrades – contacting end users, arranging laptop drop off, building to Windows 11, arranging laptop pick up
• Shift in rotation basis across the team

Team B

Team B's local work hours are between 15.00hrs and 23.30hrs (allowing one-hour lunch).

The size of the team shall be based on one person being able to carry out on average of 10 Thin Client deployments during a shift (although this is an indicative figure for resource planning purposes and excludes any time spent on logistics, data entry e.g. Reporting, travel, etc.)

The team shall predominantly be made up of Installation Technicians.

The team are responsible for but not limited to the following tasks:

• Deployment of the desktop devices to the users' desks
• Where applicable and agreed on a country-by-country basis, the decommissioning and removal of all legacy equipment back to client central location (to be made ready for collection by the Supplier's disposal / re-marketing provider)
• Nightly reporting, including the total number of devices, number of successful deployments and number of failures with reason why, as defined by client
• Validating client end user data via a desk-side visit as part of the agreed end user survey
• Shift in rotation basis across the team