AUS - IT Support Engineer (4-mth)

Job Description

We are seeking for competent candidates for a 4-month project in Sydney to support Mobility Provisioning task accountability as listed below:

Quarterly Audit

• Perform quarterly pre-audits and locate the missing assets as required

Asset Collection of terminated users

• Take ownership of the asset collection cases and work with the managers to get the terminated users' assets back

Receiving Returned Assets

• Closing the transactions of the returned assets and keeping them on the dedicated spots (e.g., EOL pile, Faulty pile, etc.)

Asset Disposals

• Working with Mobility and the disposal vendor to dispose of end-of-life assets

Troubleshooting Devices

• Minor vendor/carrier management
• Repair facilitation
• Data remediation
• Device repair:
• Contact Apple for ACE Warranty
• iPhone swaps with IBM
• Inventory broken intake and outtake, send list to mobile admin
• Service troubleshooting (carrier contact may be required):
• SIM card swaps
• Reporting service issues to the carrier
• Mobile Escalations from Techforce
• Provision international features
• Attend bi-monthly mobile POC sync meeting / Required stand up daily / weekly whatever applicable

Deployments

Phone:

• Assign and update Tech Asset
• Update mobile contact record
• Deploy mobile devices
• Day 1 Deployments
• Provide Device Upgrade Survey to end users - Missed upgrade cases
• Support Special Project related requirements
• Support Shipping outward and Inward wherever applicable
• Deploy Monthly Mobile Upgrades & work on Old Device returns
• TImely Case closures and Mobility Queue Management
• Mobile Activation Unlock
• Loaner for traveling to HRC Countries - Mobiles

MiFi:

• Verify cost center is participating in the MiFi program
• Update (Mifi) phone number in mobile contact record
• Device activation

Inventory

• Record new incoming phones for tech assets
• Record incoming and outgoing warranty replacement
• Weekly inventory of new and break fix devices
• Quarterly Audit
• Asset Tagging (where applicable)
• Disposals

Work hours

• Core service hours: 09AM to 06PM local time zone, Monday to Friday