Printer & Copier Field Service Technician II

Our client is seeking a Field Service Technician II to support commercial clients by troubleshooting, repairing, and maintaining digital imaging equipment including copiers, printers, and multi‑function devices (MFPs). This role is ideal for a hands‑on technician who enjoys solving problems in the field, working directly with customers, and ensuring equipment uptime in a fast‑paced, service‑driven environment.

Onsite | No Visa Sponsorship | No Relocation Assistance

Responsibilities:

Technical Service & Repair

• Identify and report equipment performance issues or failure trends.
• Perform routine maintenance, diagnostics, and break/fix repairs on copiers, printers, and MFPs.
• Ensure all assigned devices meet operational, performance, and quality standards.
• Respond promptly and professionally to field service calls within an assigned territory.

Customer Support & Professionalism

• Represent the company with strong communication, professionalism, and customer service.
• Follow customer‑specific site protocols, including safety and health requirements.
• Provide clear updates to customers and internal teams regarding service status and equipment needs.

Documentation & Compliance

• Adhere to all company policies, safety standards, and quality procedures.
• Maintain accurate service documentation, including Field Service Reports, parts usage, and expense logs.
• Support a 24/7 customer environment, including rotating shifts and on‑call duties as required.

Qualifications (Must‑Haves)

• HS Diploma, GED, or equivalent experience.
• Ability to complete required new‑hire technical training.
• 1–2 years of related technical or field service experience.
• Ability to obtain customer‑required clearances for site access.
• Valid driver's license and acceptable driving record (territory travel required)
• Ability to lift up to 50 lbs. and remain active for extended periods (walking, standing, kneeling)
• Comfortable working in a 24/7 customer‑driven environment with rotating shifts and on‑call duties.
• Basic understanding of internet/network environments (e.g., connecting devices, print queues)

Perks:

• Transportation allowance available.