Responsibilities

• Responsible for collection process including negotiation with escalation customers on payment in accordance to company SOP
• Handle escalation from staffs on collection matters
• Monthly account review with the staffs
• Review and propose accounts for legal/3rd party collection agency
• Driving the team to meet KPI being set by management
• Monthly reporting on collection performance with senior management
• Propose accounts for provision/write off when required
• Propose, review and implement collection process improvement
• Any other collection related duties as assigned

Requirements

• University degree preferred
• At least 6 years collection experience, of which 3 years in managerial role
• Oracle experience preferred