Jewelry Store Manager

Our client, a respected and well-established jewellery retailer in Fort Saskatchewan, is seeking a full-time Store Manager to lead their team and oversee day-to-day store operations.

This is a hands-on leadership role for someone who enjoys coaching a team, working directly with customers and creating a welcoming, professional retail environment. The Store Manager will be responsible for driving sales performance, supporting operational excellence and ensuring every customer receives attentive, knowledgeable service.

Competitive compensation, including performance-based earning potential, is offered.

Key Responsibilities Include:

• Lead, coach and support the sales team to provide an exceptional customer experience.
• Set clear expectations and help team members achieve individual and store sales goals.
• Participate actively in sales and assist customers in selecting meaningful pieces.
• Build long-standing client relationships through attentive service, trust and integrity.
• Prepare staff schedules and ensure appropriate coverage based on business needs.
• Provide regular feedback, recognize strong performance and address performance concerns promptly and professionally.
• Oversee daily store operations, including opening and closing procedures, cash handling and point-of-sale activities.
• Monitor store results, identify sales opportunities and take practical steps to improve performance.
• Ensure merchandise, showcases and sales areas are attractive, clean and well organized.
• Oversee inventory control, product receiving, transfers, cycle counts and discrepancy resolution.
• Maintain strong loss-prevention, store-security and merchandise-handling practices.
• Ensure customer orders, repairs and special requests are handled accurately and followed through to completion.
• Respond to customer questions or concerns with professionalism, sound judgment and a commitment to finding appropriate solutions.
• Maintain current knowledge of fine jewellery, gemstones, products, warranties and care requirements.
• Foster a positive, accountable and collaborative team environment.
• Ensure store policies, procedures and service standards are consistently followed.
• Assist with other store and business responsibilities as required.

Key Qualifications and Experience Include:

• Minimum 5 years of retail sales or customer-service experience, including previous leadership or supervisory responsibility.
• A demonstrated ability to coach, motivate and develop a sales-focused team.
• A strong record of achieving sales goals while maintaining a customer-first approach.
• Fine-jewellery, gemstone, luxury-retail or other high-value product experience is a strong asset.
• Excellent communication, listening, relationship-building and problem-solving skills.
• A polished, professional and approachable manner.
• Strong organizational skills and the ability to manage competing priorities.
• Sound judgment, discretion and a high level of integrity when handling valuable merchandise and sensitive information.
• Experience with inventory management, point-of-sale systems, cash handling and store reporting.
• Confidence addressing employee performance and customer-service concerns constructively.
• Ability to work independently while communicating effectively with ownership.
• Availability to work a flexible retail schedule, including evenings, weekends and holidays as required.

We thank all applicants for their interest in the posted position; however, only candidates who meet the qualifications of the role will be contacted by our team.