Business Analyst

About the Role:

To bridge the gap between business needs and technical solutions by analysing requirements, improving business processes, and ensuring high-quality delivery of digital transformation projects.

Key Responsibilities:

• Gather, analyse, and document business and technical requirements.
• Collaborate with stakeholders and IT teams to translate business needs into effective technical solutions.
• Analyse business processes and identify opportunities for improvement and digital transformation.
• Oversee quality assurance activities including testing, defect tracking, and system validation.
• Support user acceptance testing (UAT), system implementation, and user training.
• Monitor system performance, manage incidents, and ensure timely resolution of issues.
• Maintain documentation and coordinate with vendors and internal teams for project delivery.

Qualification & Education:

• Minimum 10 years of experience as a Business Analyst and Quality Assurance professional, preferably within the insurance industry, with strong knowledge of SDLC, testing methodologies, and tools such as JIRA or automation frameworks.
• Bachelor's degree in Business Administration, Computer Science, or a related field
• Professional certifications such as PMP, Agile, Scrum, or Six Sigma are preferred
• Negotiation Skills
• Effective utilisation of Budget