About Contegris

Contegris is a leading SaaS company dedicated to delivering Technology Solutions for a Delightful Customer Experience. Since 2012, weve been empowering over 300 enterprise clients across 20+ industries with our smart and scalable solutions. Our product suite includes an Omni-Channel Contact Center Platform (Intellicon), Helpdesk, Sales CRM, Unified Communication, WhatsApp Business API, and AI-powered self-service tools. With innovation at the core, we strive to enhance how businesses connect with their customers.

Job Overview:

The Business Analyst will be responsible for defining and prioritizing product requirements, ensuring that the development team delivers products that meet the market and user needs. This role requires a blend of business and technical knowledge, excellent communication skills, and the ability to work collaboratively with various teams.

Key Responsibilities:

• Develop and communicate the product vision and strategy to stakeholders and the development team.
• Conduct market research and competitive analysis to inform product strategy and roadmap.
• Gather and prioritize product requirements from multiple sources, including clients, internal stakeholders, and market trends.
• Translate high-level requirements into detailed user stories and acceptance criteria.
• Maintain a well-groomed product backlog, ensuring that it is prioritized based on business value and alignment with the product strategy.
• Collaborate with the project managers to plan and execute sprints.
• Act as the primary point of contact for all product-related matters.
• Facilitate communication between stakeholders and the development team to ensure alignment and transparency.
• Work closely with the development team to ensure the successful delivery of product increments.
• Participate in sprint planning, review, and retrospective meetings.
• Ensure that the product delivers a great user experience and meets quality standards.
• Collaborate with UX/UI designers and QA engineers to refine and test product features.
• Develop and maintain comprehensive product documentation, including user guides, release notes, and technical specifications.
• Ensure documentation is up-to-date and accessible to all stakeholders.

Qualification

• Bachelor’s degree in Computer Science, Business, or a related field.
• 2 years of experience as a Business Analyst in a software development company.
• Proven experience in gathering and translating requirements from clients and stakeholders into actionable user stories.
• Strong understanding of Agile methodologies and experience working in Agile environments.
• Excellent communication, presentation, and leadership skills.
• Ability to work effectively with cross-functional teams.
• Strong problem-solving skills and attention to detail.
• Experience with product management tools (e.g., JIRA, Trello, Asana, ClickUp).
• Experience in a product-oriented company with a focus on software solutions.