Job Openings Trainer Contact Center (Inbound & Outbound)

About the job Trainer Contact Center (Inbound & Outbound)

What You Will Do

  • Developed Training Need Analysis (TNA)
  • Conduct Product Knowledge Training for the team in order to ensure right skilling
  • Conduct group and individuals training sessions
  • Design and implement training programs. Prepared educational materials such as module
  • Monitor the implementation and effectivity of the training program
  • Responsible for the training administrations and report

What You Will Need

  • Diploma/Bachelors degree in any field
  • Have experience as Customer Service Support/Desk Collection/Trainer (1 year)
  • Strong organizational skills with demonstrated administrative professionalism and responsive
  • Courtesy and kindness in dealing with trainees and colleagues
    Strong oral and written communication skills.
  • Comfortable and confidence speaking in-front of large crowd
  • Proficient in MS Office (Especially Powerpoint)
  • Excellent presentation skills
  • Positive and can-do attitude
  • Excellent Team Player
  • Good command of English