Operations Helpdesk Officer

Operations Helpdesk Officer

About the Role

We have partnered with a company that is a leader in the provision of Risk and Compliance Auditing and Management services to the built property sector, whose clients are some of the largest corporations in Australia.

As a Helpdesk Support Officer, your responsibilities will span a variety of tasks, where each situation will require careful attention, analysis, and effective decision-making. You will handle inbound and outbound calls, raise and manage work orders, coordinate urgent tasks with contractors, process invoices, and manage sign-off tickets and insurance documentation. You will respond to email enquiries and ensure all jobs are tracked and closed within agreed KPIs.

Why Cooee

Because we believe in the power of human connection. Because we are committed to flourishing human potential. Because we dream of a world where each one of us walks along the path to who we are and the best that we can be. This is Why we do What we do – To be a part of transformation one person, one community, one business at a time.

We are One Team committed to investing in relationships fueled by trust and anchored on the One Shared Vision to transform through connection. We believe this is where the strength of Cooee and our partnerships

lie – in having clarity and conviction in purpose.

What you'll be working on    

• Action an appropriate service response to resolve issues

• Interpreting and validating client's needs

• Accurate data capture / entry

• Effectively communicate with clients and contractors

• Ensure internal and external service standards are met

• Tracking and closure of outstanding jobs within agreed KPIs

• Participate in system and staff development

What we're looking for:

• Critical thinking skills to determine the best course of action for resolving service-related concerns.
• Experience handling phone calls and email correspondence 

• Possesses excellent people skills

• Basic Knowledge with Microsoft Office Suite

• Experience in working in a customer service role is a plus.

• Accuracy and attention to detail is essential.

• Capacity to perform both individually and as a highly effective team member

• Able to prioritize, multitask, and efficiently manage time.

Job Type: Full-time, Night schedules (7 PM- 4 AM)

Onsite (Iloilo Office): Bldg. 2, 2nd Floor, Nelly Garden, Jaro, Iloilo City