Customer Service Representative 

DAYSHIFT | Fulltime | Makati (Hybrid Setup)

• Candidates with at least 2 years of relevant experience in customer service, logistics, or a similar role and a strong enthusiasm for learning and personal growth.
• Experience in e-commerce, furniture or logistics is a plus!
• Excellent verbal and written communication skills (phone and email)
• Comfortable with email tools and spreadsheets----Freshdesk/Shopify experience is a bonus.

About the Role

We have partnered with a company with a vision to provide businesses, organizations and individuals Australia-wide with competitively priced high-quality office furniture and interior solutions.

You will be joining a fast-growing online division, who will be responsible for providing post-sales support to new and existing customers, as well as managing orders by liaising with all internal stakeholders.

Why Cooee

Because we believe in the power of human connection. Because we are committed to flourishing human potential. Because we dream of a world where each one of us walks along the path to who we are and the best that we can be. This is Why we do What we do To be a part of transformation one person, one community, one business at a time.

We are One Team committed to investing in relationships fueled by trust and anchored on the One Shared Vision to transform through connection. We believe this is where the strength of Cooee and our partnerships lie in having clarity and conviction in purpose.

What you'll be working on

• Liaise with customers for post-sales enquiries, including delivery updates and taking product and service feedback.

• Communicate with customers and suppliers for any warranty claims regarding products.

• Administrative and support services.

• Coordinate with the warehouse regarding shipment of goods and any inventory issues.

• Maintain a strong and positive relationship with all customers, and ensure swift fulfilment of all customer needs.

• Keep an eye on order status and keep customers updated

• Use our internal systems (Freshdesk, W3APP, Shopify) and keep records up to date

• Assisting senior project managers with the preparation, compilation and presentation of larger commercial fit-out projects.

• Keep a professional, helpful, and positive tone in all customer interactions

• Work with suppliers to sort out issues and manage warranty claims

• Stay on top of open tasks and follow through without needing a lot of hand-holding.

What were looking for

• Candidates with at least 2 years of relevant experience in customer service, logistics, or a similar role and a strong enthusiasm for learning and personal growth.

• Experience in e-commerce, furniture or logistics is a plus!

• Excellent verbal and written communication skills (phone and email)

• Comfortable with email tools and spreadsheetsFreshdesk/Shopify experience is a bonus.

• Demonstrated problem-solving skills.

• Excellent interpersonal and relationship-building abilities.

• Basic knowledge of the Microsoft Office Suite.

• High level of accuracy and attention to detail.

• Skilled in prioritizing tasks, multitasking, and effectively managing time.

• Someone who takes ownership and sees tasks through

• A team player whos adaptable and happy to jump in where needed.

Job Type: Full-time, Day Shift

Work Setup:

Iloilo Office: Onsite- 2nd Floor Iloilo Gateway Hotel & Suites, Brgy. Mali-ao, Pavia, Iloilo City, Philippines

Manila Office: Hybrid - 2nd Floor, Vicente Madrigal Bldg. Ayala Ave. Makati City, Philippines