Customer Support Associate (Retail)

DAYSHIFT | Fulltime | Ayala, Makati (ONSITE)

About the Role

We have partnered with a company with a vision to provide businesses, organizations and individuals Australia-wide with competitively priced high-quality office furniture and interior solutions.

You will be joining a fast-growing online division, who will be responsible for providing post-sales support to new and existing customers, as well as managing orders by liaising with all internal stakeholders.

Why Cooee

Because we believe in the power of human connection. Because we are committed to flourishing human potential. Because we dream of a world where each one of us walks along the path to who we are and the best that we can be. This is Why we do What we do To be a part of transformation one person, one community, one business at a time.

We are One Team committed to investing in relationships fueled by trust and anchored on the One Shared Vision to transform through connection. We believe this is where the strength of Cooee and our partnerships lie in having clarity and conviction in purpose.

What you'll be working on

• Support customers with delivery updates, product issues, and feedback.
• Coordinate with suppliers and warehouses to resolve order and stock concerns.
• Manage admin tasks, maintain records
• Assist project managers with documents and presentations for large projects.
• Ensure all communication is professional, friendly, and timely.

• Work independently while staying organized and responsive.

• Fresh graduates (open to learning the industry) to 5 years of experience in retail, sales, or related fields

• Strong English communication skills (verbal and written)

• Familiar with email, spreadsheets, and MS Office

• Quick thinker with a practical, solutions-oriented mindset

• Friendly, proactive, and builds good relationships

• Organized multitasker who works well independently and in a team

• Flexible and ready to support where needed

Preferred but not required

• Experience in online retail, sales, shipping, or logistics

• Familiarity with CRM tools like Freshdesk or Shopify

Job Type: Full-time, Day Shift, Onsite

Manila Office: 2nd Floor, Vicente Madrigal Bldg. Ayala Ave. Makati City, Philippines