Technical Support Specialist

Full time | Pavia, Iloilo (Mid Shift - Onsite)

About the Role

As an IT Specialist, you'll support operations and assist employees with their IT needs. Responsibilities include providing technical support, managing critical systems, collaborating with teams, and promoting best practices. Join us if you're passionate about driving success in a dynamic environment.

Why Cooee

Because we believe in the power of human connection. Because we are committed to flourishing human potential. Because we dream of a world where each one of us walks along the path to who we are and the best that we can be. This is Why we do What we do To be a part of transformation one person, one community, one business at a time.

We are One Team committed to investing in relationships fueled by trust and anchored on the One Shared Vision to transform through connection. We believe this is where the strength of Cooee and our partnerships lie in having clarity and conviction in purpose.

What you'll be working on

• Provide technical support and assistance to users via various channels (phone, email, in-person, remote access control) with a focus on quality, responsiveness, and customer satisfaction. Document all activity according to departmental standards.
• Manage and maintain email servers (Outlook, Exchange Server, Google Workspace), VPN, Ubiquiti, Internet, and office servers to ensure seamless functionality and security.
• User creation, password resets, and access configuration in Active Directory and File Server
• Assist with hardware and software configuration, troubleshooting technical issues, and maintaining system security to safeguard data integrity.
• Install, configure, and maintain hardware and software systems, ensuring compatibility and adherence to security protocols.
• Perform IT onboarding process for newly hired employees 
• Provide timely technical troubleshooting and problem resolution both remotely and directly to all IT tickets raised.
• Collaborate with IT team members and cross-functional departments to resolve complex technical issues, develop technical documentation, and promote IT best practices.
• Manage asset inventory records for all IT equipment, procure hardware, software, and IT-related supplies, and oversee onboarding/offboarding processes for new employees.
• Conduct regular maintenance tasks on IT systems, including updates, backups, and security patches, to ensure optimal performance and compliance with industry standards.
• Stay updated on IT trends, cybersecurity, and other IT topics to improve our IT systems and processes. 
• Perform WFH checks to ensure employees have necessary tools and resources for remote work and manage campaigns to promote IT best practices across the organization.
• Creates documentation and instructional guides for systems/applications procedure

What were looking for

• With 1 to 2 years of experience in technical support or related roles.
  
• Knowledge of email servers, Outlook, Exchange Server, Google Workspace, VPN, hardware/software setup, and troubleshooting.
• Experience with Ubiquiti and Servers is a plus.
• Strong problem-solving and communication skills 
• Ability to work independently and in a team environment
• Knowledge of IT security best practices and data privacy regulations
• Willing to work onsite and can start asap

Benefits

• HMO on 1st day
• Government Benefits
• Paid recommendation program
• Holistic employee experience
• Weekly engagement activities
• Quarterly appreciation program
• Night Differential

Work Setup: Full Time, Onsite

• Mid Shift (2pm to 11pm) - (Iloilo Office) 2nd Floor Iloilo Gateway Hotel & Suites, Brgy. Mali-ao, Pavia, Iloilo City