Retail Support Associate

About the Role

We have partnered with a company with a vision to provide businesses, organizations and individuals Australia-wide with competitively priced high-quality office furniture and interior solutions.

You will be joining a fast-growing online division, who will be responsible for providing post-sales support to new and existing customers, as well as managing orders by liaising with all internal stakeholders.

Why Cooee

Because we believe in the power of human connection. Because we are committed to flourishing human potential. Because we dream of a world where each one of us walks along the path to who we are and the best that we can be. This is Why we do What we do – 'To be a part of transformation one person, one community, one business at a time.

We are One Team committed to investing in relationships fueled by trust and anchored on the One Shared Vision 'to transform through connection'. We believe this is where the strength of Cooee and our partnerships lie – in having clarity and conviction in purpose.

What you'll be working on:

• Liaise with customers for post-sales enquiries, including delivery updates and taking product and service feedback
• Liaise with customers and supplier for any warranty claims of products
• Maintain a strong and positive relationship with all customers, and ensure swift fulfillment of all customer needs
• Providing assistance to senior project managers for the preparation, compilation and presentation of larger commercial fit-out projects
• Administrative and support services.
• Liaise with warehouse regarding shipment of goods and any inventory issues

What we're looking for:

• With 1 to 3 years of experience in customer service, retail support, and any related fields.

• Demonstrated customer service experience in managing customer inquiries and providing sales support.

• Experience working with or supporting international clients is preferred.

• Strong verbal and written communication skills.

• Strong analytical skills

• Computer Literate and Proficient in Microsoft Office Suite

• Previous experience in a fast-paced customer service / administration role

• Accuracy and attention to detail essential

• Ability to work both independently and as part of a highly productive team

Job Type: Full-time, Day Shift

Onsite (Makati Office): 901-C, 9th Floor, Vicente Madrigal Building, 6793 Ayala Avenue, Makati City, Philippines