Business Analyst – IT / Applications

Business Analyst – IT / Applications

Location: Bangalore, India (Hybrid – Office & Home)
Employment Type: Contract (6 months, extendable)
Experience Level: Mid-Level

We are recruiting on behalf of a technology organization seeking a Business Analyst to support business applications, process improvement initiatives, and stakeholder coordination across IT and shared services teams.

About the Role

The Business Analyst will work closely with business users and technical teams to gather requirements, support system enhancements, and ensure the successful delivery of applications and process improvements. The role combines requirements analysis, testing, documentation, and application support in a fast-paced IT environment.

Key Responsibilities

Requirements Gathering & Analysis

• Work with stakeholders to understand business needs and improvement opportunities

• Document functional requirements, workflows, and use cases

• Analyze existing processes and recommend enhancements or automation opportunities

Project & Change Management

• Participate in solution design discussions with technical teams

• Support change requests and system enhancements from requirement to deployment

• Assist in planning, testing, and rollout of new features or upgrades

Coordination & Communication

• Act as a liaison between business teams and technical teams

• Facilitate workshops, meetings, and requirement sessions

• Coordinate with internal stakeholders and external vendors

Application Support

• Provide application support and assist with issue resolution

• Manage tickets using ITSM tools (e.g., ServiceNow or similar)

• Support UAT coordination, user access management, and post-deployment validation

Documentation & Quality Assurance

• Maintain documentation such as SOPs, process maps, and requirement documents

• Prepare and execute test cases and track defects

• Ensure delivered solutions meet business and quality standards

Data & Reporting

• Perform basic data analysis, validation, and reporting

• Support audit and compliance activities when required

These responsibilities align with the Business Analyst scope described in the role brief.

Job Description - BA

Requirements

• Bachelors degree in IT, Business, Computer Science, or related field

• Experience as a Business Analyst or similar role

• Strong communication and stakeholder management skills

• Experience translating business requirements into functional specifications

• Strong analytical and documentation skills

• Ability to manage multiple tasks and deadlines

Preferred Qualifications

• Experience with ITSM tools such as ServiceNow

• Knowledge of SQL, Excel, or reporting tools

• Experience supporting system implementation or application support projects

Key Skills

• Requirements analysis

• Business process mapping

• UAT and testing support

• Stakeholder management

• Documentation and reporting

• Application support

How to Apply

Please apply with Resume.

Qualified candidates will be contacted with additional details about the client and next steps.