Technical Success Manager – AI Infrastructure / Vector Search

Technical Success Manager – AI Infrastructure / Vector Search

Remote – United States
Full-time

We are recruiting on behalf of a fast-growing AI infrastructure company that builds high-performance vector search technology used in semantic search, RAG pipelines, AI agents, and large-scale machine learning applications.

We are seeking a Technical Success Manager to own the post-sales technical relationship with strategic enterprise customers and ensure successful deployment, adoption, and long-term value realization.

This role sits at the intersection of Customer Success, Solutions Architecture, and Engineering, working closely with customer technical teams and internal stakeholders to deliver complex AI and data-intensive solutions.

About the Role

As a Technical Success Manager, you will act as a trusted technical advisor to customers, guiding them through implementation, adoption, and optimization of advanced AI infrastructure solutions.

You will coordinate across Solutions Architects, Support, and Forward Deployed Engineers to ensure projects are delivered successfully and customers achieve measurable business outcomes.

Key Responsibilities

Technical Delivery & Customer Ownership

• Serve as the primary technical point of contact post-sale

• Coordinate activities across Solutions Architects, Support, and engineering teams

• Ensure smooth execution of technical deployments and implementations

Adoption & Value Realization

• Guide customers through implementation and onboarding

• Help teams use vector search and AI infrastructure to solve real-world problems

• Identify opportunities to expand usage and maximize product value

Project & Stakeholder Management

• Manage multiple customer projects and timelines

• Align customer stakeholders with internal technical resources

• Maintain clear communication and expectations throughout delivery

Technical Health & Optimization

• Conduct architecture reviews and technical health checks

• Identify bottlenecks and recommend performance or design improvements

Voice of the Customer

• Collect feedback and communicate product gaps or opportunities

• Collaborate with Product and Engineering to improve the platform

Escalation & Issue Resolution

• Act as escalation manager for critical technical issues

• Mobilize internal teams to resolve blockers in high-impact deployments

Requirements

• 3+ years of experience in a customer-facing technical or customer success role

• Experience delivering complex technical or cloud-based solutions

• Ability to manage multi-stakeholder technical projects

• Understanding of:

  • Machine learning workflows

  • Data pipelines

  • Search or retrieval systems

• Strong communication skills with the ability to:

  • Explain technical concepts to executives

  • Collaborate deeply with engineers and developers

Preferred Qualifications

• Experience working with cloud-native or Kubernetes environments

• Background in software engineering, solutions architecture, or DevOps

• Experience supporting enterprise customers in AI, data infrastructure, or SaaS platforms

Whats Offered

• Remote-first, international team

• Competitive compensation package

• Flexible working hours

• Hardware budget

• Opportunity to work on cutting-edge AI infrastructure used globally

How to Apply

If youre interested in working at the forefront of AI infrastructure, semantic search, and modern data platforms, wed love to hear from you.

Apply directly or message us for more details.