Technical Customer Support

Overview

Corevist empowers manufacturers to conduct business online through B2B eCommerce, customer portals, field sales portals, and more, leveraging SAP ERP data in real time for a seamless user experience. As a smaller company within the SAP ecosystem, we are passionate about solving our clients problems with speed and agility. Our goal is for our clients to realize value from our software quickly and then help them scale up their business and our mutual success. We empower our employees to share an entrepreneurial spirit, grow our clients businesses, and receive the support of a best-in-class team.

Technical Support is part of a small, talented, and dedicated global team providing an important part of the Corevist experience through technical guidance, training and troubleshooting to customers. As part of the Client Success organization, we pride ourselves on prompt response for all Corevist clients with a range of technical capabilities to ensure the success and value. Technical Support is a key role in the organization as its the first stop on a great customer experience.

Responsibilities (what you'll do):

• Answer customer questions through our support queue

• Be the voice of the customer to the Product and Engineering organizations

• Prepare and provide recommended product best practices

• Debug customer issues, create reproducible test cases for developers, and validate fixes and workarounds

• Take ownership of pushing cases to resolution including working with developers to meet our Service Level Agreements (SLAs)

Minimum Qualifications:

• 1+ year of professional experience in supporting web based applications

• 1+ year of professional experience working in a team setting

• BS in computer science, similar field of study, or similar commitment to technology

• Excellent communication (written and oral) skills

• Detailed oriented, administrative, reporting and record-keeping skills

• Desire and ability to learn new technology

• Must work US business hours

Preferred Qualifications:

• Highly empathetic and passionate about helping customers and team members

• Coder or tinker-er (professionally or hobby)

• Ability to learn technical concepts and translate them to business solutions for customers

• Experience with JIRA and google applications

Benefits

This is a full-time salaried position with excellent benefits.

• Hybrid work environment

• Competitive salary

• Quarterly bonus plan

• Unlimited PTO
  

• Health, Dental, and Vision insurance

• 401(k) with corporate match

• The best team you could ever hope to work with!