About the job Technical Customer Support
Corevist empowers manufacturers to conduct business online through B2B eCommerce, customer portals, field sales portals, and more, leveraging SAP ERP data in real time for a seamless user experience. As a smaller company within the SAP ecosystem, we are passionate about solving our clients problems with speed and agility. Our goal is for our clients to realize value from our software quickly and then help them scale up their business and our mutual success. We empower our employees to share an entrepreneurial spirit, grow our clients businesses, and receive the support of a best-in-class team.
Technical Support is part of a small, talented, and dedicated global team providing an important part of the Corevist experience through technical guidance, training and troubleshooting to customers. As part of the Client Success organization, we pride ourselves on prompt response for all Corevist clients with a range of technical capabilities to ensure the success and value. Technical Support is a key role in the organization as its the first stop on a great customer experience.
Responsibilities (what you'll do):
Answer customer questions through our support queue
Be the voice of the customer to the Product and Engineering organizations
Prepare and provide recommended product best practices
Debug customer issues, create reproducible test cases for developers, and validate fixes and workarounds
Take ownership of pushing cases to resolution including working with developers to meet our Service Level Agreements (SLAs)
1+ year of professional experience in supporting web based applications
1+ year of professional experience working in a team setting
BS in computer science, similar field of study, or similar commitment to technology
Excellent communication (written and oral) skills
Detailed oriented, administrative, reporting and record-keeping skills
Desire and ability to learn new technology
Must work US business hours
Highly empathetic and passionate about helping customers and team members
Coder or tinker-er (professionally or hobby)
Ability to learn technical concepts and translate them to business solutions for customers
Experience with JIRA and google applications
This is a full-time salaried position with excellent benefits.
Hybrid work environment
Quarterly bonus plan
- Unlimited PTO
Health, Dental, and Vision insurance
401(k) with corporate match
The best team you could ever hope to work with!