Job Description:
Key Responsibilities:
- Plan and organize shore excursions for guests at different ports of call
- Collaborate with local tour operators to create unique and exciting excursion options
- Ensure all excursions are in line with company standards and regulations
- Monitor excursion bookings and make necessary changes or adjustments as needed
- Communicate with guests to provide information and answer any questions or concerns about excursions
- Manage excursion budget and expenses
- Coordinate transportation, equipment, and other logistics for excursions
- Conduct regular evaluations of excursion providers to ensure high-quality services
- Handle any issues or complaints related to excursions and provide solutions in a timely manner
- Stay up-to-date with industry trends and new excursion opportunities
- Train and supervise excursion staff to ensure excellent customer service
Requirements:
- Previous experience in a similar role, preferably in the cruise industry
- Excellent organizational and time-management skills
- Strong communication and interpersonal abilities
- Ability to work well under pressure and in a fast-paced environment
- Knowledge of different ports of call and popular excursion options
- Familiarity with safety regulations and procedures
- Budget management skills
- Fluent in English (knowledge of other languages is a plus)
- Availability to work flexible hours, including weekends and holidays