Job Description:
- Applicants to a position as a waiter on cruise ships should provide verifiable details on experience in this job or subordinate seagoing position or in land-based hospitality facilities.
- Knowledge of practical customers service standards.
- Knowledge of food and beverage terminology.
- The waiter must have communication and interpersonal skills to interact with passengers and other employees in an appropriate and professional manner to provide a quality service.
- Ability to operate processing credit card and cash systems.
- Ability to perform in a team-oriented work environment.
- Ability to be active for a full shift.
- Ability to recognize and solve problems with cowokers and passengers by using good judgement, tact and inititative.
- The waiter should be able to work overtime or assist the workload in the area or other areas aboard the ship.
Duties
- Setting up tables, including linens, China, silverware and glassware.
- Handling reservations.
- Receiving passengers and escorting them to their tables.
- Checking passengers identification, and verifying their age before serving alcoholic beverages.
- Presenting menus and dishes to passengers, answering questions about any aspect related to them, making recommendations on items and daily specials; and explaining methods of preparation and cooking, ingredients and accompaniments.
- Suggesting selling of dishes and items.
- General preparation of appetizers, salads, cold dishes, dessets and beverages.
- Taking passengers orders to galley staff.
- Monitoring passengers experience and ensuring their satisfaction with food and service, taking the necessary action to correct any problem.
- Preparing hot, cold and mixed drinks for passengers; and serving chill bottles of wine and other beverages.
- Cleaning and removing dishes, glassware and silver from tables after service is completed.
- Maintaining cleanliness and tidying at working areas to ensure a smooth operation and service at all times.
- Polishing glassware, cutlery, China and flatware.
- Replenishing supplies and service equipment.
- Garnishing and decorating dishes and tables for service.
- Filling salt, pepper, sugar and condiment containers.
- Wine selections service with appropriate glasses.
- Answering any question related to the service and providing general information on it or activities and events onboard the cruise ship.
- Offering and providing any assistance to the passengers before leaving tables.
- Determining when passengers have completed their meals.
- Billing and payment processing if applicable.
- Attending training programs and meeting.
- Training assistant waiters and new employees in the area.