Job Description:
The Entertainment Director will serve as the department head for the entertainment.
The Entertainment Director will be responsible for the overall operational efficiency of the department. He/She will focus on quality control of personnel, technical issues and the guest experience through tracking and reporting. The Entertainment Director will be responsible (with shore side direction) for entertainment scheduling onboard. The Entertainment Director will also use strategic scheduling for generating revenue. He/She will also have significant responsibility for ensuring the department is abiding by all safety regulations and prepared for both internal and external audits. Lastly, the Entertainment Director will be responsible for many of the media elements onboard for entertainment such as FunTimes, FunHub and digital signage.
Skills & Responsibilities:
Quality Control
Coaching/Discipline Responsible for coaching and guiding the department with periodic evaluations and appraisals as well as both Positive and Corrective Performance Records when disciplinary action is necessary.
Monitoring Continually monitor activities, events, musical sets, etc involving members of the team and offer guidance and training where necessary.
Entertainment Operations Meeting - Serve as head of the Entertainment Operations Meeting; ensuring a positive and effective environment to discuss issues related to the production of shows, IssueTrak & maintenance, safety, entertainment scheduling, tracking, revenue and groups requirements. These meetings will occur weekly and include the Cruise Director, Entertainment Technical Manager, Dance Captain, Musical Director and Media Manager.
Shore side Communication Responsible for creating voyage reports to communicate subjective and objective data to shore side management. This includes, but is not limited to, TGEM ratings & responses, iCare, attendance and performance feedback.
Scheduling
Entertainment Schedule Responsible for creating, monitoring & modifying the ships entertainment schedule to include activities, music, shows, etc. Significant front-of-house time is expected to monitor guest traffic, habits & patterns in order to continually maximize revenue & guest experience through entertainment scheduling.
Scheduling/Meeting Responsible for creating schedules for the department that comply with MLC 2006 requirements. Conduct full Department meetings and Daily Compass meetings with members of the team that also cover scheduling information.
Revenue
Entertainment Programming Responsibility to both entertainment and overall ship revenue and will thus tailor the Entertainment Program with a focus on guest flow into revenue areas during appropriate times.
Business Partners Liaise with shipboard management and business partners to develop strategies targeted at increasing ship revenue performance.
Requirements
- 5+ years in the hospitality industry (entertainment experience preferred)
- 3+ years with personnel management experience
- Bachelors Degree or higher preferred
- Worked in a similar role or at least as Asst. Cruise Director