Job Description:
Key Responsibilities:
- Greet and welcome guests to the cigar lounge in a warm and friendly manner
- Assist guests in selecting cigars and beverages, providing recommendations and knowledge about the products
- Take and deliver orders accurately and efficiently
- Ensure the cigar lounge is clean, organized, and well-stocked at all times
- Maintain knowledge of all menu items, including cigars, drinks, and food options
- Handle cash and credit card transactions, and maintain accurate records of sales
- Provide excellent customer service, addressing any guest concerns or complaints in a timely and professional manner
- Work closely with the bar and kitchen staff to ensure timely service and delivery of orders
- Uphold all company policies and procedures, including safety and sanitation standards
- Attend training sessions and meetings as required
Qualifications:
- Previous experience in a similar role is preferred
- Excellent communication and interpersonal skills
- Knowledge of cigars and their pairing with drinks is an asset
- Ability to work in a fast-paced environment and handle multiple tasks
- Strong attention to detail and organizational skills
- Ability to work flexible hours, including evenings, weekends, and holidays
- Must be able to stand, walk, and lift for extended periods of time